Leaving O2

David_Stewart · ‎10-11-2025

O2 sent me notification of an increase in price and at the same time said I had the right to leave. I have phoned them on 4 occasions to inform them I am leaving but can't get through. There is no link online to notify that you are closing your account, you just go round and round in circles (surprise, surprise). I have gone ahead and got a new SIM card from an other provider and got my pac number from O2.

SO O2 I HAVE CLOSED MY ACCOUNT!

madasaf1sh · ‎10-11-2025

@David_Stewart

It tells you in the email what to do, and that is to phone up and cancel, so I hope for your sake you dont have a device plan as they will be coming to you for the payment..

Also dont cancel any Direct Debits, as you will have a final bill to pay..

Also you dont need to announce you are leaving and no one from o2 will see your message...

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎10-11-2025

No need to shout.

We can't do anything or care less if you're leaving.

Understandably, there are many customers cancelling because of this, so patience is required when calling. Best time is 8.00am.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎10-11-2025

Large bill coming your way @David_Stewart

You have closed your account but incorrectly if it was due to the new increase in April

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

O2

Leaving O2

Unable to add PAYG account to myO2 - any ideas?

Help, have I been hacked? O2 taking ages to answer...

O2 Switch Up

Unable to add 2nd child’s number to myo2

Why am I still paying for my old phone when I have...