Hi
Can anyone help or offer advice please?
I’m currently abroad and have moved from O2 to Giff Gaff, having received my notice of increased bills incoming from O2 - using the 30 day period, with no added charges.
I had confirmation of this in my online text chat with an agent.
I today received notification of my next bill - £179.71 to be taken around 3 December by Direct debit.
Which is an early end of contract charge - which I feel I shouldn’t be paying, as per the confirmation I had in my online chat with an agent before leaving.
My monthly tariff was around £16.00.
Here is my problem.
I only return to the uk on 8 December.
I now cannot contact anyone human at O2 online as my billing details have been taken off my o2 and I don’t receive texts that the auto agent sends out with a security code in it, If I call the uk help number.
I have tried the WhatsApp number shown online but doesn’t seem to be a response.
My only solution I can see for now, is to cancel my direct debit for December and either correspond via any email they may send me about the cancellation (if it’s not from a ‘no reply’ email account).
Or go into a O2 store when I get back and hopefully resolve it through them / contact with billing dept vis them?
