Money has been taken but no order confirmation

[sclarke501]

Purchased a new phone and the money has been taken out of my account - however I have not received any order confirmation and the phone is still in my basket.

[Benlfc]

@sclarke501 when you look in the basket does it say anything about a credit check?

[MI5]

@sclarke501 

Your payment will be pending until the order is accepted by O2.

If you are refused, your bank will return the money to you in line with their policy. Usually 5 to 7 days.

Looks like you should contact the sales team as they can help with that. They open at 8.00am – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

[sclarke501]

I've just checked my o2 app and the order is there but says cancelled. I assume I'll be refunded for the cancelled order - but should I wait for this until ordering again or should it be fine to place the order now?

[MI5]

@sclarke501 

I'd wait until checked with sales.

Too many credit checks in quick succession will guarantee a refusal.

[Alex47]

Mines in my basket and payment has been taken but it does not say anything about a credit check i don't know whats going on 

[pgn]

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@Alex47 wrote:

Mines in my basket and payment has been taken but it does not say anything about a credit check i don't know whats going on 

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Contact the sales team as they can help with that – message on Social Media using either Facebook or Instagram - links are near the middle of this Guide: How to find help & contact O2 

Or you can call them on 0800 081 0255, best time around 8am. Good luck!