Money has been taken but no order confirmation
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on 22-10-2024 21:04
Purchased a new phone and the money has been taken out of my account - however I have not received any order confirmation and the phone is still in my basket.
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on 22-10-2024 21:48
@sclarke501 when you look in the basket does it say anything about a credit check?
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22-10-2024 21:50 - edited 22-10-2024 21:51
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22-10-2024 21:50 - edited 22-10-2024 21:51
Your payment will be pending until the order is accepted by O2.
If you are refused, your bank will return the money to you in line with their policy. Usually 5 to 7 days.
Looks like you should contact the sales team as they can help with that. They open at 8.00am – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks
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on 22-10-2024 21:59
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on 22-10-2024 21:59
I've just checked my o2 app and the order is there but says cancelled. I assume I'll be refunded for the cancelled order - but should I wait for this until ordering again or should it be fine to place the order now?
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on 22-10-2024 22:08
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on 22-10-2024 22:08
I'd wait until checked with sales.
Too many credit checks in quick succession will guarantee a refusal.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

