My O2
Get help and support from the community related to My O2.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 10050 Views
  • 1 replies
  • 1 kudos

bolt on removal nightmar

Losing my mind with these people....endless calls to remove 5gb eurozone bolt on that was added in error...now removed my 5g access bolt on instead........aaaagggghhhhh

moffy by Level 1: Joiner
  • 322 Views
  • 1 replies
  • 0 kudos

Resolved! My 02 not working to apply NHS discount

When I try to go to 02 open to apply my NHS discount it keeps saying sorry there has been a problem. I tried to ring 02 yesterday but got told to give it 24hr and see if it works but it still isn’t working

Julia13 by Level 1: Joiner
  • 517 Views
  • 2 replies
  • 0 kudos

Literally no way of contacting O2

I apparently have an outstanding final bill - which I knew nothing about , and I’m ready to pay it off however I can’t log onto the O2 app.When I go onto the live chat , they tell me to contact them through the chat , which I obviously can’t , and th...

Stupio by Level 1: Joiner
  • 384 Views
  • 2 replies
  • 0 kudos

Resolved! Open O2 Not allowing me to apply my Military Discount code

I was told in-store that my military discount would be added after my second month of payments; however, I have now found out that it has not been applied for my entire contract. I am now trying to set up O2 open however, it comes up with the error c...

Ewen1 by Level 1: Joiner
  • 371 Views
  • 1 replies
  • 0 kudos

how to remove My delegates

After spending over an hour trying to log in, with millions of codes going to my phone and half of them not working, I am now trying to remove a delegate named on my account. When I click on Manage My Delegates (my wife), the page just refreshes and ...

Resolved! 30 refund

Hello I tried getting a phone on contract yesterday but I didn’t pass the credit check however the £30 upfront payment was taken out of my card and still hasn’t been refunded , will I get it back?

Gabby2 by Level 1: Joiner
  • 320 Views
  • 1 replies
  • 0 kudos

Account query

I have 2 accounts with monthly payments but I am not sure what they are for. Account number 1. ********** 2. ********** [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Pmcd1 by Level 1: Joiner
  • 328 Views
  • 3 replies
  • 0 kudos

Error 500 - login to my O2

We are trying to login to my O2 but keep getting 'Error 500' It looks like something's gone wrongWe're looking into it and hope to get it fixed soon. This has been the case for about a month.We have entered password, and followed the link from an ema...

g0akc by Level 1: Joiner
  • 697 Views
  • 6 replies
  • 0 kudos

Resolved! Open O2 not working

Hello, I am trying to apply my NHS discount but when I log into open o2 it just comes up 'Sorry, there was a problem.' once I log in?

EmmaRob16 by Level 1: Joiner
  • 1031 Views
  • 8 replies
  • 0 kudos