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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Looks like my boll is higher may know why it's happened like this

Normally i am paying £75.44 but this time you charged me £90 extra, can you tell me why charged extra

Resolved! Travelling to Australia

I upgraded my handset yesterday at an O2 shop. I am nervous about going to Brisbane in 2 weeks time. I am worried that I will spend lots on data while away. What can I do to help prevent this?

Cannot use date roaming

For the past 2 years since 02 took over virgin I have not been able to use my data abroad .I have live chatted whilst abroad with 02 and even had my bill doubled as said it was my previous phone plan that was the problem but that was a load of rubbis...

Tariff change

I wish to cancel my order

Need urgent help from abroad

My physical eSIM which I rely on for roaming has been stolen with a bag or misplaced somehow! I need urgent help converting my number to an eSIM! This function currently isn’t available on the my o2 app (and seemingly also not on the my o2 browser we...

Resolved! Buds3 Pro Offer

I preordered the Z Fold 6 and have been having a blast with it since. One thing that convinced me to place my order through O2 was that I would be able to take advantage of an offer to buy the Buds3 Pro for £20. However, since placing the order, I ca...

Potential Scam Text

I have just received a text from +447923937343 purporting to be from O2 and telling me my SIM Contract will be limited, as I haven't accepted your new Terms of Use. It includes a link to O2-termsaction.com, which I have not used, as I think the text ...

Wrongful Charge

Hello, You are trying to charge my account £38.76 and another £52.32. This payment was meant to be taken 2-3 days after the 14th of August. I have cancelled my plan with you on this day as I have left the country. I have cancelled my direct debit sin...

I am not able to receive text messages and phone calls

I am experiencing a problem with my SIM that I'm not receiving text messages and phone calls. I've been to the store and they changed my SIM 3 times in 1 week and the problem is still there. I've talked to the customer service and nothing has changed...

eSIM

Hi,I've just switched my contract from a physical SIM to an eSIM. When trying to sign into my account to download the eSIM, I am unable to do so because it requires MFA to login by texting my phone number. Because my other SIM has been deactivated, I...

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