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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Cancelling after device contract has ended

Anyone know how we can cancel a tariff after the contract has ended? I have two devices that I have come to the natural end of the contract but struggling to find out how to cancel unless I phone them, I don't have time to sit on the phone for hours ...

Resolved! o2 spend cap not updating

Hello, i updated my o2 spend cap on my account a few days ago now, but I am still unable to spend on it. This is highly annoying as I want to put my Spotify plan to go through my phone bill but it won't do so as it hasn't updated?What can I do?

Resolved! Remove insurance off my phone

Hi, I’m just wanting to remove the insurance charge off my bill how would I do this?

Resolved! Number being spoofed by scammers...

So for the last 2 months I have been receiving between 0-5 calls a day from various people saying I have called them about something to do with immigration/called them and left a missed call.I, obviously, have not called them.My account is secure. My...

hello

i would like to add an apple watch to my contract

New order

Cant log into my 02 and been told to log in as have something to do to most recent order

Order Status

Resolved! Daily text from O2 saying ‘your order has taken us a little longer to process’

Hi, I was wondering if anyone else has had any experience of purchasing an Apple Watch and receiving this text message “O2: Your recent order has taken us a little longer to process, sorry about that. Your order should be with you tomorrow. Our carri...

Request a refund

Hi I need to provide my account details for refund, How do i do that ? Thanks

Change email

I cannot access my old email

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