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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Cant receive calls from abroad

I am currently in Brazil. I dont want to use any mobile data BUT i want to receive phone calls. How can i do?

Bill history

I’d like a copy of every bill attached to my o2 account

Accessing my account

I can’t get into my account on the app on my iPhone.It tells me it incorrect password and will send me a text with a code to reset my password but never sends me the text

Changing tariff

Hello,I moved to abroad I want to stop my internet or change it to cheapest tariff but I cant login my o2 account because it needs to send code but i am not using it now

no one can call my number or text me

Awaiting response on new phone

I ordered a new phone and payed the deposit and was told I will get a response in less than 24 hours however I have not received anything and would like a update kind regards Kieran

I need help with My O2

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Pay device plan

Hi,I have received a statement to pay off my final amount on my device plan. I want to settle this amount but it will no longer let me access "my02". Can you please advise.Thanks,Natalie.

I need to update my personal details

I need to update my name and date of birth and address

Trying to get 3 numbers on the same My O2 account

My name is Richard [removed] and my mobile is [removed] In addition, we have 2 further phones for Claire [removed] and Emily [removed]. These two are on the same My O2 account but Richard [removed] is on a different My O2 account. Claire and I have b...

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