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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Switch up on 14 day return

Just a quick one does the 90 day switch up period restart if you do 14 day return

Is this bogus

Hi, it's O2. We need to do a quick security check on your recent order. Call us on 0800 052 9455 8am–8pm Mon–Fri or 9am–5pm Sat–Sun from your main O2 phone number.The text came from O2UK rather thsn O2 UK and link number doesn't connect directly...di...

Logging in to app

Anyone else have problems logging into the app? It repeatedly sends me into a loop of logging in, getting phone authentication code, logging in again and so on. chatbot no help at all

O2 Enhanced Trade In Value - Pixel 9

I received my Pixel 9 a month ago, and I was trading in my old phone against this purchase - taking advantage of the extra £150 trade in offer. However Im unable to redeem this offer yet. O2 recycle have received my phone, and the trade in value of t...

Resolved! Cancel my O2

Hi, I would like to cancel my O2

Resolved! missing QR code for eSim

HelloI am upgrading my IPhone - just bought an IPhone 15.I followed your instructions and ordered an eSim. However, your system did not send me anything - no message, no email etc with the necessary QR code to install the eSim on my new phone.I phone...

Resolved! Can not log in

I need help, when i log into my o2 account it comes up with my account 4 years ago.

Resolved! Spam calls

I keep receiving calls from numbers starting 0843… they only last one ring tone. If I try to call back there is always an extra charge. I have been blocking these numbers but they change and carry on doing the same. It is annoying and I don’t know ho...

Resolved! Spend Cap

HiTrying to amend my spend cap. Am travelling to Europe for the weekend tomorrow. Went through the video but at the end it says request failed. Tried to call but after being on hold for 20 mins, it just cut me off! I'm unsure if I need to increase my...

International SIM Discontinuation

I received a text message saying that my international SIM will soon be discontinued and that I'm being updated to a new one. I couldn't find any step by step information about this process. Will I be sent new SIM by mail that I'll need to activate? ...

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