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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! O2 switch up won’t accept my phone and I don’t know why

My iPhone 14 Pro Max is in perfect condition and I’ve answered all the questions online to say it is but it has been turned down for switch up.

Resolved! Account Selector Hell!

I have had an ongoing Issue since September last year. In September I had bought a new iPhone and wanted to swap my eSIM over from my old iPhone to my new one. When setting up the phone I pressed the transfer my eSIM option which unfortunately didn’t...

Mobile Broadband BPI Subscription cant cancel disbaled cant use phone

all i want to do is cancel Mobile Broadband BPI Subscription that i havent used in years but they keep taking the money for it i have tryed to do on the site but the crappy ai just has you going around in loops it should not be this hard to cancel la...

Resolved! Text message scam?

Hi,I have received a text message from +44 7707 247585 purporting to be from o2 with the message " We ran into an error processing your latest bill. To continue using our services, please update your information now at: xxx". Is this a legitimate tex...

o2 open discount

I am trying to apply 02 open discount to my number but it each time i try i get an error message stating there is some technical fault or error on processing? Please can you help me sort this issue out as i would like to apply my 25% discount to the ...

02 personal / business

Why does it say I have a business contract on the app but it’s personal? Thank you

Resolved! Ability to read emails from o2 that have went to my o2 account and not my email inboxes.

Where can I find emails that o2 have sent me after I've logged in to My o2 as there is no obvious In Box

Myo2 cant view any services or topup?

Hey all, payasyougo customer here. No Idea if there is maintanence going on or what, but myo2 seems to have no option to top up. I get the message something went wrong that they are busy and please bear with us?I tried dialing 4444 and it said there ...

Resolved! No account under my name but a negative on my credit profile.

Hi all, I was recently looking at my credit profile and came across an account on o2 which had defaulted. When I’ve tried to ring up and get it paid I’ve provided all the info they asked, all possible emails, addresses and billing address however not...

Resolved! add NHS discount

How do i add nhs discount

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