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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

price hike

I have just been sent my new ammount for May the price is bad and increase againbut it is difficult to chat about, I am 87 housebound I done use my data etc the mobile is only for emergencys in case I fall is there anyone here that can get my call co...

Resolved! My 02 does not show any details of my account or a Bill - how can I fix this?

My 02 does not show any details of my account or a Bill - how can I fix this? I have tried using various Help options but they just lead me round in circles! My02 recognises my number but doesn't contain any details of the deal I'm on - however my mo...

Resolved! Phone number existence

Hi, I wont be able to pay for my tariff for a couple of months, but I need to keep my number active. If I cancel my tariff, how long can I go before my number is deactivated or lost?

How can I contact your UK IT Helpdeak?

I have two active accounts for the same phone due to a technical fault with the O2 system. So far, I have wasted six hours on calls to the call centre in India. 02 is in breach of contract and I need prompt, effective support.

Resolved! Help to identify itemized SMS charge on bill

Hello, please can anyone help me identify what a charge on the bill itemized as SMS to a number 15038 ****** ? Thank you.

Resolved! No access to registered email.

I no longer have access to the email registered with myo2 so cannot access receive a confirmation email to access my account. How can I change the email?

Resolved! Request for PAC Code

Hi, I have two sim only contracts under my account, one for myself and other one for my daughter. I want to get PAC codes for both my phone numbers line 1 078xxxxxxxand line 2 xxxxxxx I have sent a text to 65075 as i have multiple numbers it is not l...

Want filter out restrictions on adult content. I want to beable to look at websites over 18

Please could I have instructions on how to lift the filter as I phoned O2 and didn’t get much help

Has anyone else had problems with o2? Being mis sold a contract and Insurance and treat like dirt?

I can't find a way of getting in touch with anyone it's like they don't actually exist? Iv been put through to people I can't understand and when I did get someone that understood she was awful. She actually shouted at me on the phone, she didn't wor...

Resolved! Current data usage itemised details

Hi My O2 is doing my head in, i am looking to find out what data i used last night or first thing this morning around midnight i an itemised format, like Vodaphone,Lebara,ee,or 3 does, but i can not find it, only if i look at previous bills and then ...

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