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My O2

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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

No internet

No internet although 11.73 GB left

Out of data

we have been into store today and changed tariff. However we are now home and the app says neither of our phones have a data.

Esim

I am travelling overseas an I want to buy an eSIM abroad. How can I activate it later? I have an iPhone 16 bought in November

Cancel

Cancel

Final bill

I want to pay the balance of my final bill

Overcharged

Been charged for premium service which I don’t want please credit

Can’t log in

I need to log into my 02 to make outstanding bill payment. However I don’t have access to phone number and it’s asking for code

Change name

I have only just realised that the name on my o2 account is wrong and I need to change it so I can get a monthy pay sim

billing inquiry

biling to be credited

Cancel My Subscription

Cancel now. No I don't want to update or change only cancel.

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