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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 9614 Views
  • 1 replies
  • 1 kudos

O2 Enhanced Trade In Value - Pixel 9

I received my Pixel 9 a month ago, and I was trading in my old phone against this purchase - taking advantage of the extra £150 trade in offer. However Im unable to redeem this offer yet. O2 recycle have received my phone, and the trade in value of t...

hodgey by Level 1: Joiner
  • 706 Views
  • 5 replies
  • 0 kudos

Resolved! Cancel my O2

Hi, I would like to cancel my O2 

Resolved! missing QR code for eSim

HelloI am upgrading my IPhone - just bought an IPhone 15.I followed your instructions and ordered an eSim. However, your system did not send me anything - no message, no email etc with the necessary QR code to install the eSim on my new phone.I phone...

FionaMac by Level 1: Joiner
  • 37031 Views
  • 29 replies
  • 0 kudos

Resolved! Can not log in

I need help, when i log into my o2 account it comes up with my account 4 years ago.

helpme8 by Level 1: Joiner
  • 347 Views
  • 1 replies
  • 0 kudos

Resolved! Spam calls

I keep receiving calls from numbers starting 0843… they only last one ring tone. If I try to call back there is always an extra charge. I have been blocking these numbers but they change and carry on doing the same. It is annoying and I don’t know ho...

FG1 by Level 1: Joiner
  • 450 Views
  • 2 replies
  • 0 kudos

Resolved! Spend Cap

HiTrying to amend my spend cap. Am travelling to Europe for the weekend tomorrow. Went through the video but at the end it says request failed. Tried to call but after being on hold for 20 mins, it just cut me off! I'm unsure if I need to increase my...

International SIM Discontinuation

I received a text message saying that my international SIM will soon be discontinued and that I'm being updated to a new one. I couldn't find any step by step information about this process. Will I be sent new SIM by mail that I'll need to activate? ...

Ed25 by Level 1: Joiner
  • 899 Views
  • 5 replies
  • 0 kudos

Resolved! Want to now my Device and sim plan contact end date

Hi, Hope you are doing well, I just wanted to know my when is my last date of device as well as sim plan contact end. And please tell me the process of port my sim to others network.

VINOD1 by Level 1: Joiner
  • 365 Views
  • 1 replies
  • 0 kudos

Resolved! Customer Services

How the hell do you contact the "Customer Services" dept??My head is about to explode using the useless web site.Help is needed because 02 have sent me two new sims but with new numbers and I dont know which card is for which of my phones?

GrahamC1 by Level 1: Joiner
  • 528 Views
  • 3 replies
  • 0 kudos

Charges for mobile

Why am I being charged for my mobile when this is NOT included in my package?

Liz226 by Level 1: Joiner
  • 326 Views
  • 2 replies
  • 0 kudos