My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 1 replies
  • 1 kudos

Resolved! Keep an eye out on this one...

Just got a phishing SMS.Looks like O2 but filled it in with bogus details and they all got accepted Reported to ESET screen filter, Microsoft Smart Screen and also the domain host.


Resolved! Possible scam text

I received a text this morning from a mobile no. +447535125201 say O2 could not process my latest bill and giving a website to update billing information via https// Ive logged on to my O2 account and everything looks fine. Any ide...

LindaMac by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! cant login

i ordered a phone on contract on wednesday but it says i have no account on my o2 app and on the website it says i have no orders does anyone know what i can do about this?

jodied18 by Level 1: Joiner
  • 3 replies
  • 0 kudos

PAC code

I need a pac code to keep my number but change provider. I can’t send messages and when I call 202 it just beeps and the call doesn’t go through. I read that you can get it by logging into o2 account but I can’t find any way to request the code, so a...

Abc1 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! £10 bundle won't add

HelloI have £10 on my phone to renew my £10 big bundle but it isn't being accepted

Resolved! Pending traction

I recently upgraded my phone - the remaining bill for my old phone was paid off by 02 however there is still pending traction in my bank, even though it states on my billing account that it has been paid? Will the money be taken out of my account?

Chels22 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! iPhone

my sim has suddenly decided not to work in my phone got the phone last year. have tried turning it off and on again tried my sim in other phone and it works but not in MY phone. has anyone any idea why this would happen suddenly

Resolved! Discount

I have just received my 25%discount for phone billWhen will this be applied?Thanks

Lorri72 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Proof of purchase

Hello,I require proof of purchase for the Samsung cashback offer as Samsung are trying their hardest to not accept my documents.I have tried O2's suggestion of going to the bill/tariff section and creating a PDF document of my bill, but this is not p...

RichS11 by Level 1: Joiner
  • 1 replies
  • 0 kudos