My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 6796 Views
  • 1 replies
  • 1 kudos

direct debit

I am trying without success to change my bank details for my direct debit

Lynann by Level 1: Joiner
  • 116 Views
  • 2 replies
  • 0 kudos

My O2 account

I can’t log into my account, it says it can’t find my account 

Hells by Level 1: Joiner
  • 85 Views
  • 1 replies
  • 0 kudos

O2 app

Why won’t my o2 app work 

Dave32 by Level 1: Joiner
  • 71 Views
  • 1 replies
  • 0 kudos

Billing Discrepancy

I hope this email finds you well. I am writing to address a billing discrepancy that I have noticed in my recent invoice for the mobile number ************. Upon reviewing the charges, I observed that the total amount due is significantly higher than...

My O2 App Login Issues

Hi Been getting this message when trying to login to My O2 via app. 'Oops. My 02 isn't available to you yet.Don't worry, you can still manage your account in My 02 for web.' I can login to web version but it doesn't show bills, usage, etc. I have bee...

MCH10 by Level 1: Joiner
  • 229 Views
  • 3 replies
  • 0 kudos

Sim is not provisioned

I've had my original number of Lebara that I had with O2 migrated to my new contract. My old sim card was disconnected and number transferred (I can see that when I look into My O2) but the new sim is not connected and the phone says SIM not provisio...

no sim sent with phone

Samsung Galaxy S23 arrived today, but no sim

KDParkek by Level 1: Joiner
  • 121 Views
  • 2 replies
  • 0 kudos

Misleading Order

Hi I today contacted o2 re an upgrade. Spoke to a gentleman who arranged for an upgrade for £46 per month and he said I owed £68 from my previous contract. Gave him my bank details to then note on my bank statement a company called Intelling Upgrade ...

Resolved! How to get paper billing

How can I change / reset the billing prefernces so I get a paper bill posted each month? I need the original document not a print out of the pdf. Pls give details to navigate to to the actual page where it can be set. Thanks

MN909 by Level 1: Joiner
  • 185 Views
  • 3 replies
  • 0 kudos