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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 7516 Views
  • 1 replies
  • 1 kudos

Resolved! Apple Watch

Hello I ordered a watch last week and chose the option to get the air buds with it for £20 I haven’t received a text about this?

Megan38 by • Level 1: Joiner
  • 118 Views
  • 1 replies
  • 0 kudos

Outstanding credit balance

Hi, I am looking to inquire about my current outstanding balance on my SIM card. Could I please seek assistance on this matter. Many thanks Emma Pettigrew

Help please

Cut a long story short….May 07th this year i received an email from o2, with an enforcement and termination statement attached for my Apple Watch. My device plan had been terminated for no apparent reason, and i’ve never missed a payment. I was then ...

Mobile broadband

Help to cancel mobile broadband 

Tamala4 by • Level 1: Joiner
  • 127 Views
  • 2 replies
  • 0 kudos

Talk to a human

How do I talk to a human 

Vi-28 by • Level 1: Joiner
  • 106 Views
  • 1 replies
  • 0 kudos

Resolved! Cancel My airtime

Hi, I've been living abroad for a while and would like to cancel my airtime due to no longer needing it. Thanks

Anto97 by • Level 1: Joiner
  • 107 Views
  • 1 replies
  • 0 kudos

Using data in he EU zone

When I'm in UK I have 100 GB on my plan, in EU calls and messages are unlimited, but the same doesn't goes for the data so up to how much GB can be used in EU zone without been charged?

CobraG by • Level 1: Joiner
  • 141 Views
  • 2 replies
  • 0 kudos

I have been sent a bill but have no services from you

I have been sent an email saying I owe you money but have no services from you. I was disconnected in May this year and the contract ended in June. The bill was dated July. Help!

37gu by • Level 1: Joiner
  • 97 Views
  • 1 replies
  • 0 kudos

Payment promise

is there anyway I can make my payment late and not get my services restricted

Zehra by • Level 1: Joiner
  • 102 Views
  • 1 replies
  • 0 kudos

How to access all 3 contracts on My o2

I can only access my daughters phone details on My o2. How do I add my own phone and my other daughters. All three are held in my name and paid from the same account.

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