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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Text and emails

1) I have just joined O2 and feel I'm getting duplicate messages, they say the same but are 2 hours apart. Anyone know the reason why.2) Every email has a different order number why is this?

sim upgrade

hi I have upgraded my sim plan - but they have given me a new sim and number - how can i keep my old number

Bill say my tariff is 25.73 but my airtime tariff is 16.00 permonth

My bill says my tariff is 25.73 but my airtime tariff is 16.00 per month

Resolved! On the new sign in Virgin Media plus 02 my password is already showing

When I completed the new sign in to Virgin Media and 02 the password I had set up was already showing in the box. I am sure this is not right. It happens with my husbands account as well.We are both in our seventies, so please can you make the answer...

Order status request.

Good Morning, I would like to know if it is possible to get an update on the status of my order, as I don’t have a specific delivery date and I need to travel soon. Kind regard’s , Berny Tejada.

O2 open not working

Hi, I am trying to access O2 open to apply blue light discount to my new contract but the website doesn't seem to be working?

Resolved! How to block IMEI number on stolen phone

My niece has her phone stolen on holiday in Greece earlier today. It's a second hand iPhone with O2 pay monthly SIM, I think the phone was purchased either online or from a friend, and may not have been an O2 phone originally.I've managed to get the ...

Resolved! Looking to pay off my device plan

Hi all im looking to pay off my device plan but every time i click on the device plan section on either website or my O2 app it redirects me to an error page. Even the chat bot gave me a link and that does the same. It seems to take me to the proper ...

Resolved! Dispute over payment taken twice

I am really struggling to prove to 02 that they have taken payment for an order twice. I have screen shots from my account of the payment going out - it's over £120 so I really need it back. I have been on the phone for hours trying to sort and they ...

Resolved! Paying off my device plan

I have just got the iphone 16 pro max over 36 months but on ordering I specifically said can I pay the device plan off once I get the phone and was told yes,I have rang 4 times and payment will not go through even after phoning my bank 2 times,bank s...

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