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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Order still processing 8 days later!!

I ordered new SIM and new contract on 16th September. It still hasn't been processed apparently and no tracking number for it yet! Although my 1st bill will be 3rd October for something that hasn't came. Not acceptable! Anyone else having this proble...

Mobile Bill

My latest sim card bill has included roaming charges. I have been to Europe recently but o2 say they don't charge for European calls so why have I been charged?

unable to sign into account

Hi,Apparently i am unable to log into my O2 account due to sending the code to my phone number too many times

Resolved! Data roaming New Zealand

Hi I have the travel package on my mobile does this mean I won't get charged for roaming; in New Zealand

Cancel sim

I am travelling to Asia and will no longer need my current sim plan. How do I cancel this

I need to no what to do with this account as Thomas Tabberer passed away

I need to no what I can do with this account as Thomas Tabberer passed away

Device order not changed status in 2 weeks

I pre-ordered a Pixel 9 Pro back when it was on promotion, as did my partner, My order has not changed status in 2 weeks while his device is being delivered today, I have tried for 2 days to get in contact with O2 through the "start a conversation" b...

Calls and messages

Hi! My name is Sena and my number is [MOD EDIT: Personal info removed]. I can’t call anyone or text anyone.Can you help?

NC1SA0817

Good morning I have received an email and text saying that a voucher no NC1SA0817 expires on the 1st October.I have no idea what this is so please can you explain.Thank youGraham Jones

NCBUYOUTxxxx

I keep getting emails apparently from O2 saying my NCBUYOUTxxxx (four digits) will expire on 26th September.I have also had two telephone calls to the effect that due to the Virgin Media tie-up, my SIM card will expire and I have to do something abou...

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