My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 1 replies
  • 1 kudos


Hi I haven't authorised a new phone but you have changed my account to one. Please take it off immediately. Don't know why this has happened. Denise [Removed]

Denise10 by Level 1: Joiner
  • 4 replies
  • 0 kudos

money on my phone

i put money on phone then i reg with 02 but i cant ues to phone out

roy55 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Leaving O2

Hi, how can I end my contract with O2 by on-line? My number is [Removed]. I left UK already and no need to keep this contract and number. I would like to complete the ending contract procedure by email or on-line without calling 202. Thank you very m...

Harimao by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! vat receipt

hi please can you send me a vat receipt for the dates 06/04/2034 to 05/04/2024 cheers

Tom1461 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Discount open

Hii was sent a link from o2 open last Thursday to apply my 25% discount. I have tried to do this every day since then but it keeps saying you are having technical difficulties. Please advise. Thanks

Iona1 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! End contract as I have left UK

Hi I have left the UK and do not use my O2 volt sim anymore. I need to end my contract Is there an email id of O2 whereby I can mail them . thanks

Im1 by Level 1: Joiner
  • 2 replies
  • 0 kudos

System 360 User MyO2 - "Your Bolt Ons" view differs between App and Web versions

With so many differences between the App and Web versions of MyO2 since my O2 account was migrated to the new 360 back-end system some months back, I must ask what the plans are to get basic information visible identically, for the same account, acro...

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pgn by Level 75: Digital Don
  • 18 replies
  • 0 kudos

Resolved! Taken money from me

I have just looked for a contract phone on 02 website they’ve made me pay £20 so they have taken 20£ from me and then said I am not eligible for credit or something and now I have not gotten the money back im confused and angry please help me I’m you...

Kay15 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Call stating my o2 account being reduced

Good evening, I had a call today stating my o2 account was to be reduced by 45%. Think this might be a scam ?

Ian77 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Payment monthly bill

Hi I received message this morning that my bill was not paid however I paid my full bill on Saturday and have it showing paid from my bank