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My O2

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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! How to escalate an issue relating to fraud?

I am new to this forum so hopefully I am following protocol My issue is that I have now spoken(on 202) to customer services 3 times re fraudulent activity on my account and am getting nowhere. O2 have closed both fraud cases without speaking to me an...

No internet

No internet although 11.73 GB left

Out of data

we have been into store today and changed tariff. However we are now home and the app says neither of our phones have a data.

Esim

I am travelling overseas an I want to buy an eSIM abroad. How can I activate it later? I have an iPhone 16 bought in November

Resolved! Cancel

Cancel

Resolved! Final bill

I want to pay the balance of my final bill

Overcharged

Been charged for premium service which I don’t want please credit

Resolved! Can’t log in

I need to log into my 02 to make outstanding bill payment. However I don’t have access to phone number and it’s asking for code

Resolved! Change name

I have only just realised that the name on my o2 account is wrong and I need to change it so I can get a monthy pay sim

billing inquiry

biling to be credited

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