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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Overcharged

Been charged for premium service which I don’t want please credit

Can’t log in

I need to log into my 02 to make outstanding bill payment. However I don’t have access to phone number and it’s asking for code

Change name

I have only just realised that the name on my o2 account is wrong and I need to change it so I can get a monthy pay sim

billing inquiry

biling to be credited

Cancel My Subscription

Cancel now. No I don't want to update or change only cancel.

Paying off phone contract

Hi id like to pay off my remaining contract of £21.78 and its gone into device credit instead,could this be sorted and used to pay off my current contract please

Handing my contract over to my daughter

I want my daughter to take over this account

close account

How do I close my account with O2?

Order

Hi I upgraded my phone a couple of days ago and it was supposed to be delievered next day delivery. I still have not recieved the phone just wondered when I will?

Validate email

Hi there, I’ve just had an email through to validate my email but the phone number is wrong so I can’t validate my email

O2

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