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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Phone stolen, what to do?

Hello, My phone got stolen yesterday, I have a new one now but need to have my O2 esim phone number transfered. I cannot go on my O2, as they are trying to send me a code on the phone number I need to access.The chat is not working, and I cannot call...

Refund

You have sent an email to say we are due a refund of £186.26 I have tried to contact via my O2 account but have not got access, please can you let me know how I can proceed, when I am unable to access due to no longer being a customer of O2?

Resolved! End my contract

I got an O2 subscription when I subscribed to Virgin media. I never used it and I lost the SIM. I want to end my contract.

Resolved! Lost phone and can’t stop contract

I can’t access my phone and every time I log in it asks to text me a number which I can’t receive

Why is my mobile data so slow

Leaving O2

I have requested a PAC two or three times but there is no response - what should I do next.

Leaving and have my Stac code.

I'm leaving O2 and have my Stac code but i'm not going to a new provider i just want to close my account here. Where do i use my code? I just want to leave and not spend hours being bounced around through sales and retention teams on the phone.

New phone

I have ordered a new phone and it’s currently on the way. When trying to log in to my o2 it says I don’t have access and to ask for help after 48 hours- it’s now been 5 days! Also when I log in to the website it says I have no products. Confused!!

Overdue bill

Hi.I can’t log into my o2 account and I’m in Australia and I can’t call the o2 number right now, I need to discuss options to pay my overdue bill.

Resolved! Paying phone bill, can’t receive security text to log in and pay because I’m abroad

Hi, I’ve got an email to pay monthly bill before next 2 days otherwise I will be charged extra. I’m currently on holiday in Australia so cannot use O2 calls and texts - I’m trying to log in and pay my bill however as part of security checks O2 are se...

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