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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! 30 refund

Hello I tried getting a phone on contract yesterday but I didn’t pass the credit check however the £30 upfront payment was taken out of my card and still hasn’t been refunded , will I get it back?

Account query

I have 2 accounts with monthly payments but I am not sure what they are for. Account number 1. ********** 2. ********** [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Error 500 - login to my O2

We are trying to login to my O2 but keep getting 'Error 500' It looks like something's gone wrongWe're looking into it and hope to get it fixed soon. This has been the case for about a month.We have entered password, and followed the link from an ema...

Resolved! How do I add my blue light discount to my account.

I've tried to add blue light card my account with no joy. My work doesn't have a code. I have purchased my new phone yesterday instore.

PAYG SIM card balance in tracker

How do I check the balance on a pay as you go SIM card that’s hidden in my car

Resolved! Travelling abroad.

Nearly in tears with frustration because unable to speak to a person from O2. In my 80's and don't understand most of the info on the website.It's a v simple question. I have a SIMS only contract with O2. Its v basic since my usage of a mobile is v l...

Resolved! Termination of contract

Hi am I able to terminate my contract online? I am aware I need to give 30 days notice?

Malta

I have just landed in Malta and cannot make calls. Can you help me please?

Unable to logon

I provide a mobile to my mum (who passed away recently). The account is under my name. My email address is registered too. I haven't got access to the mobile so unable to log on to my O2 (as it wants to text a code to the phone!). Any advice? Thanks ...

Resolved! Number terminated

HiSo I cancelled my pay monthly account with 02 and the number was terminated on the 10th May. I paid what I owed and I was told that any other costs will be waived.Havent used the number since April and now just received another email with a bill? W...

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