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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! I would like to stop my contract with O2

Hello. I have bought a SIM card for travel use only. And I have now left the uk and backed to Tokyo, my home county. And that’s why I could not call 202 and could you please kindly help stop and cancel my contract with O2 that may cost me any further...

Refund due

Account number *********** Hi, today I received an email confirming I'm £11.96 in credit and to log in to request a refund. I am no longer an 02 customer and so cannot log into my 02 account to request the refund. Is this something you can arrange pl...

Cannot access my o2 app

HiI keep getting the a message when I try to log in to my O2, telling my 'My O2 is not avail lw to you yet'. I previously had access and do not understand why the change.I have reset my password via the email that my bills come to but the log in trie...

My Account charge

My monthly charge on *********** has increased from £6 to £7.82, which is an increase of 30.33 percent. When I agreed my SIM only contract I stated Sky had offered me a contract at £6 p.m. & was told O2 would match that. My new charge should represen...

Error message when trying to log into My O2 for past month or so

Whenever I try to log into the My O2 app I get this error message - ‘Something went wrong.Oops. My 02 isn't available to you yet.If you're new to 02, it can take up to 48 hours for your account to be ready.If it's been longer than 48 hours, get in to...

Resolved! changing my name

hi i am looking to change my name

Resolved! Previous Usage

My previous usage is stuck on October last year and is not showing any recent months. Is this a known issue?

letter

Hi I've been sent a letter with a link, how do I know if it is legitimate?https://accounts.ref.o2.co.uk/openid/claim/identity

My o2 app

Has anyone else had problems with the new O2 app?Since the upgrade it doesn't recognise my e-mail. Can't access my account.O2 are supposed to be sorting this but its been almost 2 weeks and still no joy. Just wondered if i was alone with this problem...

My device is already registered to a My O2 account.

Since my older Virgin mobile account was merged with O2, I have not been able to access my account online. It says I have no services. Many text codes later, I got to speak to an advisor who told me my email address was incorrect on their system but ...

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