My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 6729 Views
  • 1 replies
  • 1 kudos

Turkey Travel

Paid £6 for o2 travel. Day 1 internet was really good. Day 2: vodafone TR internet with no signal anywhere and I paid £6 for it. Feel scammed. What's going on and how do I get a refund if it keeps playing up?

Yussi by Level 1: Joiner
  • 100 Views
  • 1 replies
  • 0 kudos

Resolved! wifi calling

Di I have wifi calling on my monthly package?

Query2024 by Level 1: Joiner
  • 123 Views
  • 1 replies
  • 0 kudos

Resolved! Change payment date

I would like to change my payment date to the 1st of every month 

RG6 by Level 1: Joiner
  • 122 Views
  • 1 replies
  • 0 kudos

Resolved! Cancel my contract

hi I would like to cancel my contract with o2 

Anna30 by Level 1: Joiner
  • 185 Views
  • 1 replies
  • 0 kudos

I can’t access my account

When I try to log in to my account it says my number is associated with another user

Gardenia by Level 1: Joiner
  • 179 Views
  • 1 replies
  • 1 kudos

Delivery address

Hi - how do I change my delivery address? 

Melg99 by Level 1: Joiner
  • 111 Views
  • 1 replies
  • 0 kudos

Resolved! Scam link

I am a student. I just received this link O2: Payment method on your account is invalid. Services will be temporarily unavailable until your payment method is updated via: Https://my02-pendingservices.com I didn’t know it was a scam, so I clicked it ...

scam- by Level 1: Joiner
  • 177 Views
  • 2 replies
  • 0 kudos

App not working

Not letting me login. It says:Something went wrong.Oops. My 02 isn't available to you yet.If you're new to 02, it can take up to 48 hours for your account to be ready.If it's been longer than 48 hours, get in touch and we'll look into it for you. I h...

rs12 by Level 1: Joiner
  • 125 Views
  • 1 replies
  • 0 kudos

Unexpected charges on bill

I’ve just checked my monthly phone bill and see I have ‘bought’ 2 items 1x£11.99 and 1x99p - however I do not know what I’ve bought/don’t recall buying anything - is there a way of finding out what I’ve paid for?

NickiS1 by Level 1: Joiner
  • 129 Views
  • 1 replies
  • 0 kudos

my o2

i cant log into my o2 as my’ account isn’t ready yet “ but ive been a customer for years

3aimee by Level 1: Joiner
  • 114 Views
  • 1 replies
  • 0 kudos