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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 9969 Views
  • 1 replies
  • 1 kudos

Resolved! No access to registered email.

I no longer have access to the email registered with myo2 so cannot access receive a confirmation email to access my account. How can I change the email?

JB25 by Level 1: Joiner
  • 307 Views
  • 1 replies
  • 0 kudos

Resolved! Request for PAC Code

Hi, I have two sim only contracts under my account, one for myself and other one for my daughter. I want to get PAC codes for both my phone numbers line 1 078xxxxxxxand line 2 xxxxxxx I have sent a text to 65075 as i have multiple numbers it is not l...

pri83 by Level 1: Joiner
  • 427 Views
  • 1 replies
  • 0 kudos

Resolved! Current data usage itemised details

Hi My O2 is doing my head in, i am looking to find out what data i used last night or first thing this morning around midnight i an itemised format, like Vodaphone,Lebara,ee,or 3 does, but i can not find it, only if i look at previous bills and then ...

freeflow by Level 1: Joiner
  • 636 Views
  • 3 replies
  • 0 kudos

Resolved! Message to unused number

I am trying to log into my account I am being asked to send a message to the number to confirm security. Issue being the number isn’t being used it the number for my iPad sim and I can’t seem to receive messages to this number as iPad is logged in ov...

Nikco86 by Level 1: Joiner
  • 347 Views
  • 2 replies
  • 0 kudos

Resolved! How to cancel account for single

Hi I need help, I’m trying to cancel my 3 month 02 account for a dongle. Apparently I need to do it 30 days in advance but the website and my app just keeps taking me in a loop and won’t give me a direct contact email or number to cancel the account....

JD1333 by Level 1: Joiner
  • 435 Views
  • 2 replies
  • 0 kudos

Resolved! PAC request

Hi, I have requested a PAC intending to transfer my mobile provider. Have since decided to remain with o2. Do I need to do anything to withdraw my PAC request? I have not received it,

Jame2 by Level 1: Joiner
  • 297 Views
  • 1 replies
  • 0 kudos

Data allowence used in less than 2 days

I have monthly plan with 15GB data allowence. My average data usage is 5.67Gb a month. I am midway through my monthly plan and one day thsi week I noticed I had approx 13.25GB left.. The following day I received a message from O2 stateting I had used...

MA217 by Level 1: Joiner
  • 726 Views
  • 5 replies
  • 0 kudos