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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 7363 Views
  • 1 replies
  • 1 kudos

Unable to access My O2

Hello,I purchased an O2 Huawei mobile wi-fi router from my local (now closed) O2 shop six years ago and still pay O2 a monthly direct debit for internet access. I changed my mobile phone provider and phone number a while back and can no longer access...

PeterW by Level 1: Joiner
  • 121 Views
  • 2 replies
  • 0 kudos

Cant access my o2 through virgin media

I was forced over to o2 from virgin media way back when it happened. I never however got an email about migrating my account, so now I cant login to my o2 because I should "expect an email", or when I try login with my email and my number, it says nu...

Resolved! Military Discount Code

I received my military discount code, however when I click the link to submit and confirm it, it states there's an error, try again later.

Multi save still not applied to account

Hi, I applied for the multi-save discount when I updated one of my contracts. This was many months ago, but it still has not been applied. I would be grateful if a Forum Team member could help. Thanks.

just-me by Level 1: Joiner
  • 107 Views
  • 1 replies
  • 0 kudos

Resolved! Can’t login to my account

Hello, I can’t access my account. My login details are Definitely correct, the website keeps returning to the “verify by phone” page so I can’t pay my bill

Matt42 by Level 1: Joiner
  • 148 Views
  • 1 replies
  • 0 kudos

Resolved! Upgrade query

Hi , can someone tell me if I have finished paying for my phone now ? I’m due an upgrade so guessing it’s not far away but just want to know the full details please

Phone call

I had a call from 02 "so she said," an Indian lady on 44 20 8017 0120. asked if everything was ok with service or any problems. I said I had issues when in Ireland, turkey, & Dominican republic that my phone would work, I could text or phone. she sai...

TB6467 by Level 1: Joiner
  • 240 Views
  • 5 replies
  • 0 kudos

Resolved! Cancelling disney+

My disney + account is still linked through my O2 but i cannot find the option to remove this and therefore delete my disney + account

Aw88 by Level 1: Joiner
  • 154 Views
  • 1 replies
  • 0 kudos

I HAVE CANCELLED MY ACCOUNT ALREADY

Hi,I cancelled my account after my contract ended and last month I had reminded your online staff that I had ended my contract and already left, your staff said that was a system problem and refunded me, but I still received your bill this month, why...

Canis by Level 1: Joiner
  • 113 Views
  • 1 replies
  • 0 kudos

Resolved! cancellation of contract

I represent a customer of yours Mrs J moran. She is elderly and has no use for this telephone. How do I/WE CANCEL HER CONTRACT

JM1906 by Level 1: Joiner
  • 159 Views
  • 1 replies
  • 0 kudos