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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Travelling abroad.

Nearly in tears with frustration because unable to speak to a person from O2. In my 80's and don't understand most of the info on the website.It's a v simple question. I have a SIMS only contract with O2. Its v basic since my usage of a mobile is v l...

Resolved! Termination of contract

Hi am I able to terminate my contract online? I am aware I need to give 30 days notice?

Malta

I have just landed in Malta and cannot make calls. Can you help me please?

Unable to logon

I provide a mobile to my mum (who passed away recently). The account is under my name. My email address is registered too. I haven't got access to the mobile so unable to log on to my O2 (as it wants to text a code to the phone!). Any advice? Thanks ...

Resolved! Number terminated

HiSo I cancelled my pay monthly account with 02 and the number was terminated on the 10th May. I paid what I owed and I was told that any other costs will be waived.Havent used the number since April and now just received another email with a bill? W...

O2 open

O2 open constantly down. Cannot add discount codes. Is anyone else having this issue? My page when I login just says sorry there's been a problemI raised a complaint but they couldn't tell me why its been down nor when it would be up again and could ...

Kindred, please help!

I have added Kindred to my account via MyO2 without realising what it is and it's becoming extremely problematic. It's redirecting me twice whenever I go on certain websites and I cannot seem to remove it. Customer service agents also have no idea wh...

Resolved! Hi all, I requested an eSim as my original is faulty, but I need to sign into My O2 how get an OTAC

My phone was restricted but when the restriction was lifted my sim no longer worked, after going back and forth with O2 I finally requested an eSim but I am being advised to go sign into My O2.My phone is saying No Service, how do I get an OTAC to en...

Resolved! O2 switch up won’t accept my phone and I don’t know why

My iPhone 14 Pro Max is in perfect condition and I’ve answered all the questions online to say it is but it has been turned down for switch up.

Resolved! Account Selector Hell!

I have had an ongoing Issue since September last year. In September I had bought a new iPhone and wanted to swap my eSIM over from my old iPhone to my new one. When setting up the phone I pressed the transfer my eSIM option which unfortunately didn’t...

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