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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! How to cancel account for single

Hi I need help, I’m trying to cancel my 3 month 02 account for a dongle. Apparently I need to do it 30 days in advance but the website and my app just keeps taking me in a loop and won’t give me a direct contact email or number to cancel the account....

youve sent me a new phone its got half a charger the covers missing so where the free gifts you tock

where isthe rest of the phone youve delivered where are the free gifts and why did you take money from my account 2 weeks early for a free phone

Resolved! PAC request

Hi, I have requested a PAC intending to transfer my mobile provider. Have since decided to remain with o2. Do I need to do anything to withdraw my PAC request? I have not received it,

Data allowence used in less than 2 days

I have monthly plan with 15GB data allowence. My average data usage is 5.67Gb a month. I am midway through my monthly plan and one day thsi week I noticed I had approx 13.25GB left.. The following day I received a message from O2 stateting I had used...

Resolved! PAC Code for single number on multi number account.

Hi, I wish to transfer a number out of a multi number account. I want the remaining g number to carry on as it is. Is this possible? How do I do it? I know I can with SMS and am unsure if possible via MyO2. Please advise thanks

Saving money on contract

Paying 42.00 per month, how can i reduce

Resolved! Data

10GB data ran out so fast. How do I top up or renew monthly allowance before end of the cycle?

Cannot login to My O2 app

Hi, Have just received a new pay as you go sim from O2. In the letter, step 2 tells me to download the My O2 app. I downloaded it and tried to login but it says "oops. my O2 isn't available to you yet. don't worry, you can still manage your account i...

Resolved! Disney +

I have 3 phones in my contract, how do I get a 6 month freebie of Disney + please?.

Automated payment line not working

Whenever I call the automated payment line, it will say the greeting and then automatically cut the phone off and it will happen time and time again no matter the time of day I may call. I’m so confused

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