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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Series of order texts, am not an o2 customer

Hi, I received a series of texts this evening (I have removed identifying data). I am not an o2 customer and didn’t place any orders. These are the texts: “Just confirming your order has gone through - thanks. Your order number is NC…, and you can ch...

Resolved! How to unblock my O2 age restriction website on my ph

Hi O2,I need to unblock my age restriction website on my mobile..pls do assist..TA

Resolved! SIM swap

I've seen a lot in the news recently about scammers contacting phone networks (having secured info about your phone number/personal info) and convincing them to switch your sim to a new phone number they possess and ultimately gain access to your onl...

Resolved! Not answering my emails (O2Recycle@ingrammicro.com)

Well, I was offered £53 for my Samsung Galaxy Fold 4 and posted it off when I finally received my new phone Samsung Galaxy Fold 6 ( I waited a month for deivery)When selecting my new phone online I opted to trade in my old phone and also opted for th...

Final Bill for a monthly contract billed at 26 of each month, if I change my number today

I am a former Virgin Mobile customer who was automatically transferred to O2 after the acquisition. I am on a monthly contract and requested today my PAC, and it's say that as of today my outstanding bill is £0, but I don't understand from the messag...

Number Transfer Didn’t Happen (PAYG)

My number was due to be transferred today but nothing happened and I didn’t receive any message regarding a delay. I generated and submitted the PAC yesterday before 5pm and as per O2 information it should have gone through before 6PM today. Is there...