Until recently, I had two SIMs in my account—one for myself and one for my 88-year-old Mum. She uses one of those big buttoned 'thick' phones for oldies. She (thankfully) has no access to the internet. I handle all her online accounts for her.
I've now moved my number to a new provider, so only her SIM and number are associated with my O2 account now. The problem is that when I want to do anything with her account e.g. see if a cheaper tariff is available, the system insists on sending a security text message to the number on file i.e. hers, or it points me towards the O2 app but that isn't useful and not relevant to her 'thick' phone anyway.
Is there any way I can ensure that all security prompts come to me on my own non-O2 number? It's pointless sending anything to her phone as she doesn't even understand what a text message is!
On the face of it, I'm thinking the simplest option would be to move her to my new provider as well so that I can again have both numbers in one account for me to manage.
Ideas?
