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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Potential Scam Text

Like a previous reported message I have seen in your discussions, I have just received a text from +447702615095 purporting to be from O2 and telling me my SIM Contract will be limited, as I haven't accepted your new Terms of Use. It includes a link ...

Upgrade from sim only to handset application needs looking at

Hi, This morning I checked my o2 account and it said eligible for an upgrade, I currently have a sim only contract which I have had around 6 months , when I started placing the order I got a message saying it looks like you will pass a credit check s...

You don't have any products or services in this My O2 account.

Hi everyone. I returned to o2 after 15 years or so and I struggle with almost everything. Since I transferred my number from GiffGaff I don't have internet access because the rolling plan I had on my temporary number (the one o2 sent me via post) has...

Resolved! o2 reward voucher

hi i have exchanged rewards for an M&S voucher how long does it take for the voucher to be emailed to me?

Complaints

Hi i wanted to switch from one tariff to another, a certain amount was deducted from my account. Can i be refunded please?

Can't log in on the app/website anymore

Hi everyone,I’ve been an O2 customer for almost 10 years and have always used the My O2 app and website without any issues. However, I can no longer log in—it seems like the system has desynced and is asking me to register again.When I try to complet...

Resolved! My O2 WiFi

I’ve signed up with Virgin Media for a deal that had to include an O2 SIM card. I’m happy with the Virgin Media bit of the deal snd the overall price. However the O2 SIM is of no value or use, as soon as the SIM arrives it will be cut up and consigne...

PUK Code

Hi, My phone is asking for the PUK code but i dont have itonline directs me to myo2when i try to login to my02 it wants to send a text to my phonebut my phone sim is locked - puk code requiredhow do i get around this?thanks in advance

Resolved! Ending one device on account.

Hi, I was wondering if anyone could tell me the best way to sort out ending a phone number/data on one device on your account. I currently have my phone, an Apple Watch and my mum’s iPad. I want to cancel/ end the phone number and data usage associat...

Resolved! In Cyprus at the moment

When I arrived yesterday , I was told by text that I had to buy a bolt on to use my phone here. When I checked online on the 02 site its says I can use my allowances up to 25 gig at no extra charge !!!Which one is correct ?

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