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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 14464 Views
  • 1 replies
  • 1 kudos

Media messages

Please help. I keep getting add-on extra charges on my bills. Apparently for media messages. But I don't know what that is or how to stop it.

coleen by Level 1: Joiner
  • 889 Views
  • 2 replies
  • 0 kudos

MyO2. Too many redirects???

I’ve been with virgin Media for a while and now that my phone contract is up I’ve switched to O2 to get the volt benefits. Problem is I can’t access the “myo2” part of my account. The website gives “too many redirects” errors. The app doesn’t let me ...

02 open

Hiya,I hope someone can help,I have a blue light card, but I am unable to add it, thus unable to get the discount. I walked into a store, and they told me they couldn't do it, so I followed the instructions, but was still unable. When I agreed to the...

My o2 only showing an old account so I cannot view my bill

had o2 account for years but changed to a sim only on a business account for which they give me a temp email address. Now its virgin it wont allow me to use this email address and asks for my rel email address, which unfortunatley only links to the o...

CCL by Level 1: Joiner
  • 296 Views
  • 2 replies
  • 0 kudos

Wifi calling - how do I turn this on?

I've never managed to make wifi calling work on my O2 phone. From posts on here it sounds like a common problem. So I am hoping someone can help me. I pay monthly and it is turned on on the phone. I cannot for the life of me find the bit on my o2 acc...

jr11 by Level 1: Joiner
  • 1212 Views
  • 2 replies
  • 0 kudos

O2 website.

Hi. Apologies for this but I’m an anxious person! Is the my website down in terms of being to log in to my o2. Thanks so much.

Jpo by Level 1: Joiner
  • 1045 Views
  • 3 replies
  • 0 kudos

Switch Up "Get Started" button not working

Hi all, I am trying to do Switch Up online. I didn't realise I could before now, I've already used Switch Up a few times (last time was a year ago but in store). When I go to the page and there is a button that says "Get Started" I click on it and no...

Contract

I have 2 x 02 accounts, my son has one and the other is mine but I can’t access the account for me ***********, we are currently on pay as you go and a Switch Up Contract, I have bought this phone out, but would like to switch up, how can I find out ...

Templar1 by Level 1: Joiner
  • 994 Views
  • 1 replies
  • 0 kudos

Samsung A9 gift

Hi there, my bill was generated today with the cost of the Disney + plan. I don't watch Disney + so called 02 for them to cancel and see if they can adjust my bill. The advisor said he would do so. He then said because they have overcharged they woul...

JSmith123 by Level 1: Joiner
  • 2205 Views
  • 14 replies
  • 0 kudos