Get Help with My O2

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Myo2 cant view any services or topup?

Hey all, payasyougo customer here. No Idea if there is maintanence going on or what, but myo2 seems to have no option to top up. I get the message something went wrong that they are busy and please bear with us?I tried dialing 4444 and it said there ...

Resolved! No account under my name but a negative on my credit profile.

Hi all, I was recently looking at my credit profile and came across an account on o2 which had defaulted. When I’ve tried to ring up and get it paid I’ve provided all the info they asked, all possible emails, addresses and billing address however not...

Resolved! add NHS discount

How do i add nhs discount

Resolved! Number not on account

I thought I did not have an O2 account and cancelled my DD.i have found an email saying I do have a contract with them but, when I log on to my account it is not there. Having no access to this number I can not add it and I can’t contact O2 to set up...

Resolved! Cancel my air time plan

I don’t want this plan please I can’t afford that plan

Managing a number belonging to someone else

Until recently, I had two SIMs in my account—one for myself and one for my 88-year-old Mum. She uses one of those big buttoned 'thick' phones for oldies. She (thankfully) has no access to the internet. I handle all her online accounts for her. I've n...

Order status

I cant log into my 02 to track my order

Resolved! Updating Billing address?

I tried to update the billing address this morning as I'm moving to my new place next week, on the 12th, it won't let me do it because this month's Bill comes out possibly tomorrow. Would there be a way round this? Preferably without having to call t...

Resolved! Contract

Can anyone tell me where you can see your current contract please?

Resolved! Broken SIM/no signal

I am a current O2 pay monthly customer. I am currently in Australia and use both my O2 physical SIM and Australian provided eSIM in my phone.Since returning to Australia in March, I have had no signal from my O2 line. This means I am unable to receiv...

O2

Forum Posts