My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 9730 Views
  • 1 replies
  • 1 kudos

Resolved! Current data usage itemised details

Hi My O2 is doing my head in, i am looking to find out what data i used last night or first thing this morning around midnight i an itemised format, like Vodaphone,Lebara,ee,or 3 does, but i can not find it, only if i look at previous bills and then ...

freeflow by Level 1: Joiner
  • 477 Views
  • 3 replies
  • 0 kudos

Resolved! Message to unused number

I am trying to log into my account I am being asked to send a message to the number to confirm security. Issue being the number isn’t being used it the number for my iPad sim and I can’t seem to receive messages to this number as iPad is logged in ov...

Nikco86 by Level 1: Joiner
  • 228 Views
  • 2 replies
  • 0 kudos

Resolved! How to cancel account for single

Hi I need help, I’m trying to cancel my 3 month 02 account for a dongle. Apparently I need to do it 30 days in advance but the website and my app just keeps taking me in a loop and won’t give me a direct contact email or number to cancel the account....

JD1333 by Level 1: Joiner
  • 289 Views
  • 2 replies
  • 0 kudos

Resolved! PAC request

Hi, I have requested a PAC intending to transfer my mobile provider. Have since decided to remain with o2. Do I need to do anything to withdraw my PAC request? I have not received it,

Jame2 by Level 1: Joiner
  • 204 Views
  • 1 replies
  • 0 kudos

Data allowence used in less than 2 days

I have monthly plan with 15GB data allowence. My average data usage is 5.67Gb a month. I am midway through my monthly plan and one day thsi week I noticed I had approx 13.25GB left.. The following day I received a message from O2 stateting I had used...

MA217 by Level 1: Joiner
  • 395 Views
  • 5 replies
  • 0 kudos

Resolved! PAC Code for single number on multi number account.

Hi, I wish to transfer a number out of a multi number account. I want the remaining g number to carry on as it is. Is this possible? How do I do it? I know I can with SMS and am unsure if possible via MyO2. Please advise thanks

Dalms by Level 1: Joiner
  • 236 Views
  • 2 replies
  • 0 kudos

Resolved! Data

10GB data ran out so fast. How do I top up or renew monthly allowance before end of the cycle?

GP222 by Level 1: Joiner
  • 141 Views
  • 1 replies
  • 0 kudos

Cannot login to My O2 app

Hi, Have just received a new pay as you go sim from O2. In the letter, step 2 tells me to download the My O2 app. I downloaded it and tried to login but it says "oops. my O2 isn't available to you yet. don't worry, you can still manage your account i...