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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

CHANGIN TO SIM ONLY

I WOULD LIKE TO CHANGE MY TARIFF TO SIM ONLY

Can’t see my orders

ordered a phone on Monday can’t see it in my orders is it just me or do other people have this problem?

how to convert Physical sim to esim from My 02 app?

am trying to convert Physical sim to esim from My 02 app ,but unable to find out .Please share the sceenshot if possible .Thanks you in advance

Just confirming your order has gone through

I left o2 over a year ago due to having problem after problem and never having a resolution. Now I’ve received a message saying my order has gone through, I’m not with o2 and have had a panic someone is trying to access my account to place an order. ...

Scam question

Is (REMOVED) a legitimate O2 address ?

O2 phone account

All I want to do is access my O2 phone account details, I have no interest in virgin media whatsoever, in fact I positively dislike the company a this fiasco has done nothing to change my view at all.

New order

Hi there is a new order been made on my account today, this isn't me

Help with Disney+ 6 months free

I thought i was given 6 months of Disney + for free now they tell me my 3 months free is coming to an end. I'm confused they told I had 6 months free. Please helpThanks

O2 Open Discount

Hi, I am trying to apply my Blue Light Discount via O2 Open however it keeps coming up the message “sorry, there was a problem” can anyone advise what to do as I need to apply my 25% off airtime discount before it expires

Resolved! Help, have I been hacked? O2 taking ages to answer the phone and I dont know whats happened.

Hi All, Got a load of texts today about a new setup of bars etc on my account and that an order was recently placed. I can see a random phone number of my MY O2 portal and a plan that was set up yesterday. I did none of this. Service says "New Activa...

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