I have been unable to access MyO2 for nearly a year

[Greenteafish]

Hi,

I started a new contract last year, after moving my 10 year old account into my name.

The app had been funky even before then, but since at least December, I’ve had no way to access any account details. No way to buy bolt one, see my usage, how much is left of my bill ect.

Ive called customer service multiple times, Ive been in store, they just say that the system is updating due to the whole Virgin move . It’s incredibly frustrating, I’ve uninstalled and reinstalled the app, it doesn’t matter.

I'm getting to the point  where I am unsure if I want to stay with O2 , because if I can’t see my account information or purchase additions , it’s concerning.

has anyone else had this issue , has it been resolved, is there any updates on when the app and site is likely to be functional again. 

[Greenteafish]

I should also note, I have the same issue logging into the web version. It either says error on every page, or that I’m not the account holder ect :))

[Enlli]

App and Site are functioning fine. 

Sounds like an account problem

You need to contact O2

Guide: How to find help & contact O2 

[MI5]

This might be a quick reset that @Dave-O2  can do for you next week.

[Dave-O2]

Thanks @MI5 

@Greenteafish Can you please drop me a PM with your mobile number and a screenshot of any errors.

Thanks 😊