Can I get a refund for an unused Zone 3 bolt on I ...

Poppy24 · ‎21-10-2025

I recently travelled to Morocco. O2 sent a text confirming the £3/min call charges and £1/text. I was unable to change my zero spend cap and therefore thought I had no option but to buy a Zone 3 100mb bolt on for £26. I had good access to wifi and did not need any data. Can I claim a refund?

madasaf1sh · ‎21-10-2025

@Poppy24

The one off boltons are non-refundable, so you will have to pay for it.. It does tell you this when you purchase the bolt on.

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

Poppy24 · ‎21-10-2025

Thanks. For future reference is there a way to change a zero spend cap when you're abroad please? I followed instructions but kept getting an 'access denied' message.

MI5 · ‎21-10-2025

@Poppy24

Guide to spend caps below

Guide: Spend Caps & Charge to Mobile on O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Enlli · ‎21-10-2025

You can change your spend cap in My O2.

Perhaps do it a couple of days before you travel

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

Poppy24 · ‎22-10-2025

Thank you. Perhaps you can only change this while still in the UK?

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Can I get a refund for an unused Zone 3 bolt on I no longer need?

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