Final bill credit

[Cato1-1]

Anyone know how to get a refund of a credit on your final bill?  I can no longer access my02 app and the website sends you round and around in circles. The website says that the credit will be refunded to your original payment method but that isn’t happening. I’ve tried calling but waited and waited but never get through, again sent around and around without getting to speak to an operator. How do I get my money back? The final bill system seems broken - are they just hoping you give up? 

[Cleoriff · Accepted solution]

@Cato1-1 

You need to contact Payment Management

You can reach the Payment Management team on 0800 902 0217 or 0800 032 5302

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

https://www.o2.co.uk/business/support/accounts-and-billing/refunds 

Best time to call is around 8.00am