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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 15295 Views
  • 4 replies
  • 1 kudos

Cancel Disney+ standard membership

How can I cancel my subscription of Disney+ membership 

Kb9 by Level 1: Joiner
  • 320 Views
  • 1 replies
  • 0 kudos

Problems with myO2?

Anyone else having problems with myO2? When trying to upgrade or see previous usage, I keep getting this error. Only happening on one of my two accounts though, the other is fine? Tried starting an online chat through the app but that’s not working e...

Keeping an Apple watch device plan while switching number to a different network

I bought a new phone with a different network. I want to keep my number by requesting a PAC code, ive paid off my current phone with 02 but am still in a device plan for an apple watch. Can i switch my number to a different network and still pay the ...

Louise32 by Level 1: Joiner
  • 353 Views
  • 1 replies
  • 0 kudos

International bolt on

I just switched on my international bolt on when can I call directly I need to cap my cousin directly

Grazii by Level 1: Joiner
  • 455 Views
  • 2 replies
  • 0 kudos

E sim

How do.i get my daughters e sim qr code from my account 

Zoejane by Level 1: Joiner
  • 245 Views
  • 1 replies
  • 0 kudos

Resolved! Unable to access o2 bills after changing network

We have had two recent episodes of CONFIRMED fraudulent activity on our account. Every month for the last three I have had to contact the company, but despite this they continually allow changes to be made to the account. The fraudsters were changing...

Helen1745 by Level 1: Joiner
  • 907 Views
  • 3 replies
  • 0 kudos

Account number: (REMOVED)

Hello, Why I can't see my accounts ??!!! Also, i am abroad, and I can't use My O2 App !!! Further more, we have paid the full payment and still all my accounts are suspended!! Can I know why? I give my wife Mrs Dhilal Adams full permission and author...

Victoruk by Level 1: Joiner
  • 495 Views
  • 5 replies
  • 0 kudos

Discount code

How do I add my blue light card discount code  

LeeBell by Level 1: Joiner
  • 413 Views
  • 2 replies
  • 0 kudos

Change in tariff

Hi, I have an 02 sim with my virhin media looking to reduce it to the cheapest monthly payment Jilll Everert

Jill12 by Level 1: Joiner
  • 392 Views
  • 2 replies
  • 0 kudos