My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8853 Views
  • 1 replies
  • 1 kudos

New number not show in O2 app

Hi, I recently got a new sim only plan under my O2 account. The new number is listed in the MyO2 web account, but not in the O2 app under Product & Services. Is there a way to force the O2 app to show the new number? Thanks, Kheiro

Kheiro by Level 1: Joiner
  • 176 Views
  • 1 replies
  • 0 kudos

Locked account

I entered a wrong code and locked myself out of my account, I need help to unlock my account please

Tj05 by Level 1: Joiner
  • 456 Views
  • 8 replies
  • 0 kudos

Resolved! broken phone

How can I sign in to myo2 when my phone is broke and I can't receive a code? There isn't an option to input another number

Scoosh by Level 1: Joiner
  • 194 Views
  • 1 replies
  • 0 kudos

Resolved! Due a refund but unable to access My o2

I have recently left o2 and just received an email informing me that I am due a refund and to sign into My o2 to input my bank details to receive it. When I sign into My o2 on a desktop, the account area is useless, there's no billing information any...

Becki1 by Level 1: Joiner
  • 792 Views
  • 4 replies
  • 0 kudos

Is this bogus

Hi, it's O2. We need to do a quick security check on your recent order. Call us on 0800 052 9455 8am–8pm Mon–Fri or 9am–5pm Sat–Sun from your main O2 phone number.The text came from O2UK rather thsn O2 UK and link number doesn't connect directly...di...

Elsie1 by Level 1: Joiner
  • 332 Views
  • 1 replies
  • 0 kudos

Logging in to app

Anyone else have problems logging into the app? It repeatedly sends me into a loop of logging in, getting phone authentication code, logging in again and so on. chatbot no help at all

Woody8 by Level 1: Joiner
  • 195 Views
  • 1 replies
  • 0 kudos

O2 Enhanced Trade In Value - Pixel 9

I received my Pixel 9 a month ago, and I was trading in my old phone against this purchase - taking advantage of the extra £150 trade in offer. However Im unable to redeem this offer yet. O2 recycle have received my phone, and the trade in value of t...

hodgey by Level 1: Joiner
  • 663 Views
  • 5 replies
  • 0 kudos

Resolved! Cancel my O2

Hi, I would like to cancel my O2