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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 9888 Views
  • 1 replies
  • 1 kudos

PAYG SIM card balance in tracker

How do I check the balance on a pay as you go SIM card that’s hidden in my car

9339 by Level 1: Joiner
  • 193 Views
  • 1 replies
  • 0 kudos

Resolved! Travelling abroad.

Nearly in tears with frustration because unable to speak to a person from O2. In my 80's and don't understand most of the info on the website.It's a v simple question. I have a SIMS only contract with O2. Its v basic since my usage of a mobile is v l...

Willum52 by Level 1: Joiner
  • 321 Views
  • 2 replies
  • 0 kudos

Resolved! Termination of contract

Hi am I able to terminate my contract online? I am aware I need to give 30 days notice?

Nicolab2 by Level 1: Joiner
  • 261 Views
  • 2 replies
  • 0 kudos

Malta

I have just landed in Malta and cannot make calls. Can you help me please?

Unable to logon

I provide a mobile to my mum (who passed away recently). The account is under my name. My email address is registered too. I haven't got access to the mobile so unable to log on to my O2 (as it wants to text a code to the phone!). Any advice? Thanks ...

pioneer by Level 1: Joiner
  • 205 Views
  • 1 replies
  • 0 kudos

Resolved! Number terminated

HiSo I cancelled my pay monthly account with 02 and the number was terminated on the 10th May. I paid what I owed and I was told that any other costs will be waived.Havent used the number since April and now just received another email with a bill? W...

Laura6090 by Level 1: Joiner
  • 345 Views
  • 2 replies
  • 0 kudos

O2 open

O2 open constantly down. Cannot add discount codes. Is anyone else having this issue? My page when I login just says sorry there's been a problemI raised a complaint but they couldn't tell me why its been down nor when it would be up again and could ...

Mwah by Level 1: Joiner
  • 247 Views
  • 2 replies
  • 0 kudos

Kindred, please help!

I have added Kindred to my account via MyO2 without realising what it is and it's becoming extremely problematic. It's redirecting me twice whenever I go on certain websites and I cannot seem to remove it. Customer service agents also have no idea wh...

kezakra by Level 1: Joiner
  • 1346 Views
  • 7 replies
  • 0 kudos

Resolved! Hi all, I requested an eSim as my original is faulty, but I need to sign into My O2 how get an OTAC

My phone was restricted but when the restriction was lifted my sim no longer worked, after going back and forth with O2 I finally requested an eSim but I am being advised to go sign into My O2.My phone is saying No Service, how do I get an OTAC to en...

Sk8rRon by Level 1: Joiner
  • 359 Views
  • 3 replies
  • 0 kudos