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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

02 personal / business

Why does it say I have a business contract on the app but it’s personal? Thank you

Resolved! Ability to read emails from o2 that have went to my o2 account and not my email inboxes.

Where can I find emails that o2 have sent me after I've logged in to My o2 as there is no obvious In Box

Myo2 cant view any services or topup?

Hey all, payasyougo customer here. No Idea if there is maintanence going on or what, but myo2 seems to have no option to top up. I get the message something went wrong that they are busy and please bear with us?I tried dialing 4444 and it said there ...

Resolved! No account under my name but a negative on my credit profile.

Hi all, I was recently looking at my credit profile and came across an account on o2 which had defaulted. When I’ve tried to ring up and get it paid I’ve provided all the info they asked, all possible emails, addresses and billing address however not...

Resolved! add NHS discount

How do i add nhs discount

Resolved! Number not on account

I thought I did not have an O2 account and cancelled my DD.i have found an email saying I do have a contract with them but, when I log on to my account it is not there. Having no access to this number I can not add it and I can’t contact O2 to set up...

Resolved! Cancel my air time plan

I don’t want this plan please I can’t afford that plan

Managing a number belonging to someone else

Until recently, I had two SIMs in my account—one for myself and one for my 88-year-old Mum. She uses one of those big buttoned 'thick' phones for oldies. She (thankfully) has no access to the internet. I handle all her online accounts for her. I've n...

Order status

I cant log into my 02 to track my order

Resolved! Updating Billing address?

I tried to update the billing address this morning as I'm moving to my new place next week, on the 12th, it won't let me do it because this month's Bill comes out possibly tomorrow. Would there be a way round this? Preferably without having to call t...

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