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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Can not log in Into my O2 account

I have not been able to log in into O2 for the past few days. Can you please tell me why?

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My O2 accout only shows one out of two phones

I have two phones in my name but my O2 account only has one registered. The website states the other phone is registered in another account. How can I rectify please? Getting in touch with O2 seems a nightmareThanks Simon

What is 'your alias' within my active accounts?

Logged on to My O2 today and was greeted by a return/exchange screen. When I look at my active accounts I have my mobile number as one account and 'Your alias' as another...? Any information as to what 'your alias' is?

Can't log in

I've tried logging in on the app and it says that it'll take 48 hours for my account to be ready, it's been 4 days now and I still can't login.

Resolved! Security Question Change

Hi, I'm having trouble changing my security question and answer. It takes me through to the virgin and o2 place and I cannot find an option to change security question at all. In 'security settings' it's just about setting up a passkey or changing vi...

I can't find my Airtime Rewards credit on my bill

I manage 3 mobile numbers for my family on my account and generally cover all our bills with airtime rewards. I can see on 2 of the accounts that a credit has been applied and when I click on 'see the adjustment' I can view the reward credit. The new...

Phone mast problem and o2 not allowing me to contact them without linking to virgin - I can't

There is a mast problem in my area. 2 weeks without proper coverage. Contacting o2 seems to require a link to virgin, which is not happening. All I want to do is contact o2. How can I do this without linking to virgin which the system will not let me...

Battery needs replaced

Any suggestions on improving battery life???

Resolved! My o2

Hi. I’m just checking this is all legitimate. I’ve just accessed my o2 via a browser and had to reregister for o2/virgin and link my account. All looks fine now I’m logged in but didn’t expect to have to do this. Also haven’t had the text or email fo...

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