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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 10056 Views
  • 1 replies
  • 1 kudos

MyO2 Premium Message Number Checker goes to bad url

The link on the MyO2 (web view) latest bill to find out what a particular 5-digit number actually is appears to go to a non-existent URL:Link highlighted in screenshot above tries to get to: https://www.o2.co.uk/help/account-and-billing/premium-servi...

Screenshot 2025-07-02 093808.png
pgn by Level 78: King of Kings
  • 479 Views
  • 3 replies
  • 2 kudos

Telephone memorable word

Hi allHow / where do I change my telephone memorable word when I’ve forgotten it, I can’t locate the area within APP / website Thanks

Steve9559 by Level 1: Joiner
  • 201 Views
  • 2 replies
  • 0 kudos

Music

How do I get unlimited music  when at tge gym

Happy1956 by Level 1: Joiner
  • 209 Views
  • 2 replies
  • 0 kudos

Resolved! Renew Sim Only Contract -UK

I have had a sim-only contract since I can remember, but for the last 5 years or so, at the end of the 12 months, I renew the contract, often changing the data allowance for what suits. I usually do this through uswitch.co.uk which clicks through to ...

Virgin & 02

We've had a Virgin mobile account for years for my own and my husband's mobiles. He needs to upgrade but is it best to do this through Virgin or 02 (are they the same thing now?).

Vicki-G by Level 1: Joiner
  • 321 Views
  • 5 replies
  • 0 kudos

Boltons

Hi I’m abroad an need my bolt on adding now as am out of data an it says adding on the 10th please can it b added now thanks

02 bill

Please can you help, my o2 direct debit was cancelled in error and i have had to pay my last 2 bills over the phone, i asked you r operator to set up a new direct debit in may, yet i still get an email to tell me my june bill is overdue, can you set ...

Wil-h by Level 1: Joiner
  • 171 Views
  • 1 replies
  • 0 kudos

Unable to access My O2 account

Hello,After I enter My O2 email address and password, O2 wants to send a security code to a mobile number that I no longer have. This prevents me from being able to access my O2 account. I am 50 miles from the nearest O2 shop so can't get face-to-fac...

PeterW by Level 1: Joiner
  • 226 Views
  • 1 replies
  • 0 kudos

Resolved! what is your code?

Please let me know what your ******** code is? I have just been notified that it will expire. Thanks so much [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Sou by Level 1: Joiner
  • 518 Views
  • 5 replies
  • 0 kudos

Resolved! Anyone know what this text from O2 means?

I've had this text today & don't know what it means & I can't find any information about it in my O2 account. Can anyone shed any light please?"Just letting you know your NC09****** expires on 02/07/2025"(number partially hidden by me for security)

AliMc by Level 1: Joiner
  • 666 Views
  • 9 replies
  • 0 kudos