Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...
I am really struggling to prove to 02 that they have taken payment for an order twice. I have screen shots from my account of the payment going out - it's over £120 so I really need it back. I have been on the phone for hours trying to sort and they ...
I have just got the iphone 16 pro max over 36 months but on ordering I specifically said can I pay the device plan off once I get the phone and was told yes,I have rang 4 times and payment will not go through even after phoning my bank 2 times,bank s...
Hi All, I have a discount code to get 25% of my airtime but everything I enter the code it says the VMS (Voucher Management Service) is not working. I am trying to upgrade and my code is eligible. Can anyone help? Thank you
I ordered a samsung galaxy 8 watch through my my o2 page, they have taken up front money, but i have just checked order progress and it says cancelled, but can't find a telephone number to contact anyone to find out what is going on. Can someone plea...
i purchased an iPad with a cellular plan from VM in 2021. I have since had the data only sim moved to O2. I get monthly emailed bills from O2 however when I sign up to “MyO2” and try to link a product to the account, it try’s to send a text to the si...
Hi, how do I transfer my current o2 number to a different (new) o2 account? I am getting a new account and a new sim and want to keep my o2 number. I am not switching to o2, I have always been with o2 just want to transfer my o2 number to this new co...
Hello, I am trying to apply my NHS discount but when I log into open o2 it just comes up 'Sorry, there was a problem.' once I log in?
Dear AllI would like to upgrade my sim only plan toUnlimited data, unlimited text & unlimited calls for £16 a month.There is an offer online for 250Gb data for £15.
I have been a member of both O2 and Virgin Media for many years without any issues - so far! Virgin Media recently issued instructions for me to link my VM and O2 websites, which I followed religiously, and after completing the operation I had access...
Hi,I'm just wondering if it's possible to transfer her account to mine as at the moment she's on a sim and phone contract. It will end in December and wanted to know if this does happen can she get a better deal on my account. Thanks in advance.
