About NetworkNorm

NetworkNorm · 07-02-2024

Hi there, I recently upgraded to the iPhone 15 pro max and am seeing some very odd behaviour - I even had the first handset replaced but to no avail, (I'm running dual SIM with one physical and one eSim) Issue 1 - data dropping out: Handset 1 If I'm ...

NetworkNorm · 28-08-2023

Hi, Posting on behalf of a friend, who I’ve been trying to help resolve this situation, He’s been an O2 pay monthly customer for over 20 years. Last year he moved into a “lodge” on a mobile home park which is now his permanent residence. He tried cha...

NetworkNorm · 23-11-2021

Hi, So, I’ve recently changed the SIM in my iPhone 11 to an ESIM and put my work SIM in to the now vacant slot, so I can just carry the one phone around with me. Works great for calls and it’s so easy to choose which line to use when making an outgoi...

NetworkNorm · 10-09-2019

Tried to use O2 Trafficline last Sunday, by dealing 1200 as usual. The number wouldn’t connect, and a search revealed the service has now been closed: https://www.o2.co.uk/help/digital-services/trafficline i for one one find this a bit disappointing ...

NetworkNorm · 08-12-2018

So, on Friday I placed an order online for an additional contract. Everything appears to go through fine, including the credit check, and I was expecting the order to be delivered this morning.Hadn’t received any updates on the order to say exactly w...

NetworkNorm · 09-02-2024

A big thank you for your advice, this has worked and solved the problem. Bit of a nightmare getting it sorted though, first time I rang the advisor, as expected, wouldn’t do it. Instead they wanted me to try a load of stuff I’ve already done. This mo...

NetworkNorm · 07-02-2024

Sorry re the disconnect / re-connect, is this something that customer services will know about / know how to do if I call customer services?

NetworkNorm · 07-02-2024

The call divert icon is against my physical SIM which is on EE. As soon as I do #21# it disappears, although calls still go to Voicemail etc. Another strange issue, when the data drops out, any incoming calls show as "unknown" - as soon as turn airpl...

NetworkNorm · 28-08-2023

But if they are recording his device agreement and monthly contract against his old address, how can that be right?

NetworkNorm · 28-08-2023

It’s interesting though that he’s had no problem with any other organisation, including his bank. Indeed he’s successfully applied for a credit card at his new address with no issues at all. To discriminate against customers who live in this type of ...

O2

User Statistics

User Activity

iPhone 15 Pro Max - strange behaviour can't explaino a

O2 not recognising address - run out of option

Dual SIM > SMS

O2 Trafficline closure

Absolutely fuming > New contract

Re: iPhone 15 Pro Max - strange behaviour can't explaino a

Re: iPhone 15 Pro Max - strange behaviour can't explaino a

Re: iPhone 15 Pro Max - strange behaviour can't explaino a

Re: O2 not recognising address - run out of option

Re: O2 not recognising address - run out of option