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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Sim only plan

I have ordered a SIM card last week but it has not been delivered to my home yet

Charges

I’m being charged extra for using my phone abroad however when I set up my contract I opted to pay extra a month so that I don’t get charged when I use my phone abroad as I’m going to be here for 2 years. I’m being charged on top of that cost.

Resolved! puk code

i am leaving o2 could i have a puc code please

Resolved! No service

I am charging my phone after several months of not using it. Turned on the phone to find there is no coverage. Please confirm that I still have access to my account as I still need to use this phone even though I have another. Thanks. Janet

My order

Hello good morning I have purchase of Sim cards only and I ordered it on 28th of November and also, I haven’t received my SIM card yet. I really don’t know what should I do because my monthly allowance is started which is I cannot use this is not fai...

Acount set up

Trying to log into my 02 app but it wants me to verify myself with an old number I no longer have

Resolved! Contract ending. Want to leave O2

Hello, My contract is due to end at the end of this month. Please can I cancel my contract after this? Thanks

Resolved! Daily text from O2 saying ‘your order has taken us a little longer to process’

Hi, I was wondering if anyone else has had any experience of purchasing an Apple Watch and receiving this text message “O2: Your recent order has taken us a little longer to process, sorry about that. Your order should be with you tomorrow. Our carri...

Resolved! Cancel Contract

I would like to cancel my contract as i do not use the sim and dont even know where i have placed the sim

Resolved! Unlimited data

How do I get unlimited data for a month

O2

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