My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 7495 Views
  • 1 replies
  • 1 kudos

Resolved! Where is my Simcard?

I need to track my simcard delivery as it has been over 6 days. All i got was a noreply email saying thanks for ordering the sim! Is there a tracking number? Or a contact information to o2? I am from Jersey Island btw

Dee_Gray by Level 1: Joiner
  • 114 Views
  • 1 replies
  • 0 kudos

Log in

Good morning, I am unable to log in to my O2 account. It keeps taking me around in circle from entering my e-mail address and password to confirmation of a 6-digit code back to the log in screen. Last night I changed my password just in case and was ...

youngnm by Level 1: Joiner
  • 109 Views
  • 1 replies
  • 0 kudos

Resolved! Change Address

I am now living overseas and need to change my address in your system.

MRL by Level 1: Joiner
  • 160 Views
  • 2 replies
  • 0 kudos

Can’t get in

I’m another country so can’t get sms messages 

CalumN by Level 1: Joiner
  • 115 Views
  • 1 replies
  • 0 kudos

my account

i have just looked in my account and there is a phone number registed which i have not ordered and its and its going to take money out of my account that i have not authorised

has2 by Level 1: Joiner
  • 156 Views
  • 2 replies
  • 0 kudos

Contract end date

Hi. I need to switch out from O2 as the network coverage is not adequate at my work. I need to find out what my contract end date is. There is no info under myO2 and I cant even find a live chat link or a phone number anywhere on the website. Some sp...

Missing parcel

Hi. I ordered an apple watch yesterday, and have had a notification to say DHL were unable to deliver my parcel as noone was in. I have been left with no slip to say they attempted delivery, I also have ring door bell and there is no evidence of anyo...