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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 7114 Views
  • 1 replies
  • 1 kudos

Tariff data plan mistake

Hello, I noticed that I purchased a 50GB data plan Tariff instead of a 25GB one. My bank account was charged correctly, but the plan displayed is incorrect.

Yihan by Level 1: Joiner
  • 133 Views
  • 1 replies
  • 0 kudos

Resolved! Recent Charges

HelloIs there still a way to view recent charges on my o2 before a bill is issued?thanksSuzanne

Bill too high

Why is my bill so high

Me721 by Level 1: Joiner
  • 111 Views
  • 1 replies
  • 0 kudos

Resolved! (REMOVED) Cancel Contract

HOW DO I CANCEL MY CONTRACT FOR THE ABOVE NUMBER ??

JULIE181 by Level 1: Joiner
  • 195 Views
  • 1 replies
  • 0 kudos

My O2 number registered to unknown email address

Hi My mobile number was with Virgin and they automatically transferred to O2 sometime last year. Now, I tried to register my number to O2 by registering my own email and linking to my mobile. However, O2 gave me a warning that my number had been conn...

Nitz by Level 1: Joiner
  • 149 Views
  • 1 replies
  • 0 kudos

Resolved! Mobile data not working after unblocking phone and getting new sim

Hi hi.I lost my phone,then blocked it and sim.My phone got handed in so I got new SIM card sent,then went to unblock my phone ,said it would be 24hours,it's now been 72.I've tried restarting it and airplane mode with no luck.Signal shows but there is...

Santu by Level 1: Joiner
  • 325 Views
  • 4 replies
  • 0 kudos

Legacy System and Older Bills

I'm not sure if this will help customers but you can access the old legacy system even if you are on the new 360For those who are able to sign into My O2 on 360 see below From here I can see all my older bills and my previous device planAll my older ...

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jonsie by Level 94: Supreme
  • 1430 Views
  • 10 replies
  • 5 kudos

Numbers dissapeared from MyO2

After a tortuous call with help-desk - I thought I would post here. Since the "new billing system" both my O2 pay monthly numbers have vanished from MyO2 account. I get the billing emails but nothing more. All I can see are my two Pay as you Go's. It...

Robwg by Level 1: Joiner
  • 393 Views
  • 6 replies
  • 0 kudos

Resolved! Travelling to Australia

I will be travelling to Australia soon and I was wondering about the bolt on options - I can upgrade my current sim to include 'O2 International Bolt on' but I am not sure whether this will cover me for calls, texts and data when I am there? Equally ...

Jamie25 by Level 1: Joiner
  • 237 Views
  • 2 replies
  • 0 kudos