A mini guide to doing a Sim Swap on O2

Anonymous · ‎22-11-2016

Note: please refer to an updated version of this guide in our How-to Guides section, here.

This is just a quick help guide for people who want help on doing s sim swap.

Do I Need To Swap my Sim

If its your first contract with O2 then you will be provided with a new sim card & number with your shiny new phone. The sim packs now come with 3 sims so you can pick the correct sim card to fit your device. They are a standard sim, a micro sim & lastly the common nano sim used in most phones.

You will need to perform a sim swap most times if you are upgrading to a new tariff. This is to have an updated network such as 4G available when it is rolled out in your area. You can set up your new sim card to have 4G at www.o2.co.uk/4G/setup

How Do You Do The Sim Swap

You can visit your local O2 shop & they will do it for you.

You can do it yourself in 2 different ways

1. Go online to http://swapmysim.o2.co.uk & follow the instructions

2. Text the word SWAP to 20220 from your O2 phone. You will get step by step instructions via text message.

You will know when is done because your old sim will not work but your new one will be up & running. If you do it in store you are more likely to be up & running with your new SIM card before you even leave the shop. The process could take up to 24 hours to complete & keep turning your phone on & off until the new SIM card is active.

This is just a quick help guide for people who want help on doing s sim swap. Do I Need To Swap my Sim If its your first contract with O2 then you will be provided with a new sim card & number with your shiny new phone. The sim packs now come with 3 sims so you can pick the correct sim card to fit your device. They are a standard sim, a micro sim & lastly the common nano sim used in most phones. You will need to perform a sim swap most times if you are upgrading to a new tariff. This is to have an updated network such as 4G available when it is rolled out in your area. You can set up your new sim card to have 4G at www.o2.co.uk/4G/setup How Do You Do The Sim Swap You can visit your local O2 shop & they will do it for you. You can do it yourself in 2 different ways 1. Go online to http://swapmysim.o2.co.uk & follow the instructions 2. Text the word SWAP to 20220 from your O2 phone. You will get step by step instructions via text message. You will know when is done because your old sim will not work but your new one will be up & running. If you do it in store you are more likely to be up & running with your new SIM card before you even leave the shop. The process could take up to 24 hours to complete & keep turning your phone on & off until the new SIM card is active.

Toby · ‎13-08-2012

Lovely job @Anonymous

We'll get it into the Knowledge Base asap!

Do feel free to produce any others you think would be useful like this one.

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Cleoriff · ‎14-01-2013

Good job @Anonymous. Very easy explanation for those who are unaware of the process.

*The Game Is On*

Anonymous · ‎22-11-2016

Thanks @Toby

Anonymous · ‎22-11-2016

Thanks @Cleoriff

Cairdeas · ‎09-02-2015

great job @Anonymous..very helpful x

Anonymous · ‎22-11-2016

Thank you @Cairdeas

Anonymous · ‎29-11-2016

Hi does doing this swap when you change your tariff mean all data /pics /messages etc from your old sim will be transferred to your new card please? Thank You Tina x

MI5 · ‎04-04-2012

No, only phone number and tariff or credit if PAYG.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)