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A mini guide to doing a Sim Swap on O2

[ Edited ]

 

 


Note: please refer to an updated version of this guide in our How-to Guides section, here. Smiley Happy


 

 

This is just a quick help guide for people who want help on doing s sim swap. 

 

Do I Need To Swap my Sim 

 

If its your first contract with O2 then you will be provided with a new sim card & number with your shiny new phone. The sim packs now come with 3 sims so you can pick the correct sim card to fit your device. They are a standard sim, a micro sim & lastly the common nano sim used in most phones. 

 

You will need to perform a sim swap most times if you are upgrading to a new tariff. This is to have an updated network such as 4G available when it is rolled out in your area. You can set up your new sim card to have 4G at www.o2.co.uk/4G/setup

 

How Do You Do The Sim Swap

 

You can visit your local O2 shop & they will do it for you.

 

You can do it yourself in 2 different ways 

 

1. Go online to http://swapmysim.o2.co.uk & follow the instructions 

 

2. Text the word SWAP to 20220 from your O2 phone. You will get step by step instructions via text message. 

 

You will know when is done because your old sim will not work but your new one will be up & running. If you do it in store you are more likely to be up & running with your new SIM card before you even leave the shop. The process could take up to 24 hours to complete & keep turning your phone on & off until the new SIM card is active. 

 

iPhone XR 64GB
Former Staff
Posts: 11,567
Registered: ‎13-08-2012

Re: A mini guide to doing a Sim Swap on O2

Lovely job @lovemyphone Smiley Happy

We'll get it into the Knowledge Base asap!

Do feel free to produce any others you think would be useful like this one.

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Posts: 67,056
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Registered: ‎14-01-2013

Re: A mini guide to doing a Sim Swap on O2

Good job @lovemyphone. Very easy explanation for those who are unaware of the process.

*The Game Is On*


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Re: A mini guide to doing a Sim Swap on O2

Thanks @Toby

iPhone XR 64GB
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Re: A mini guide to doing a Sim Swap on O2

Thanks @Cleoriff

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Registered: ‎09-02-2015

Re: A mini guide to doing a Sim Swap on O2

great job @lovemyphone..very helpful Bow x

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Re: A mini guide to doing a Sim Swap on O2

Thank you @Cairdeas

iPhone XR 64GB
Anonymous
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Re: A mini guide to doing a Sim Swap on O2

Hi does doing this swap when you change your tariff mean all data /pics /messages etc from your old sim will be transferred to your new card please? Thank You Tina x
Posts: 85,749
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Registered: ‎04-04-2012

Re: A mini guide to doing a Sim Swap on O2

No, only phone number and tariff or credit if PAYG.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
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Registered: ‎04-01-2009

Re: A mini guide to doing a Sim Swap on O2

There should be nothing stored on the sim or you lose everything