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20-10-2023 11:04 - edited 20-10-2023 11:33
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20-10-2023 11:04 - edited 20-10-2023 11:33
On 22nd August I spoke to O2 about leaving as I wished to swap to Virgin Media who were offering me bills for £5.99 per month for 5 Gigabytes of data. The O2 operator said that O2 could match this offer and I agreed to stay with 02. I am doing this because I am struggling to cover my expenses every month.
Please can you provide me with an email address so I can make a formal complaint about the treatment I have received from O2 to Ofcom.
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on 20-10-2023 12:58
OFCOM won't entertain a complaint from you @Fiona2402
You need to follow the O2 complaints process and if no resolution from that, you can escalate to the Ombudsman.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 20-10-2023 11:10
Ways to complain
https://www.o2.co.uk/how-to-complain
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on 20-10-2023 11:34
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on 20-10-2023 11:34
Thanks for this Enlli
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on 20-10-2023 12:58
OFCOM won't entertain a complaint from you @Fiona2402
You need to follow the O2 complaints process and if no resolution from that, you can escalate to the Ombudsman.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 20-10-2023 19:44
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on 21-10-2023 10:20
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on 21-10-2023 10:20
Thank for your helpful message on how to proceed with my issue.
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