Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Error code 15 - Apple Watch Ultra

Hello all, can somebody please help me!? I have been round in circles with O2 and the error 15 code when trying to set up the cellular section of my new Apple Watch. I have even returned my original one, and purchased a new one in store, as the manag...

Resolved! Roaming

Do I need to switch on/select/activate roaming in my account to use abroad? Thanks Adrian

Resolved! Help

Been a customer for a number of years. Looking to upgrade but want to have some help to get the best deal. Can’t even get a virtual agent to talk to me!! Not a great way to do business but a great way to lose customers!!

Can't view my bill

I used to have a contract with O2 but left and bought a new phone via another company, I am still with O2 for billing though as O2 are the network provider, I still get the monthly email from O2 detailing my monthly charge, I can't though view my bil...

Resolved! vat invoice

Please can I have VAT invoice each month

Resolved! We're reviewing your order

Hello, I was hoping someone could shed light on my switch from Vodafone to O2. I have been through 02's online journey to switch to a sim only contract from Vodafone to 02. At the end I received this message on the confirmation page saying: "We've re...

Resolved! Number of SMS messages mismatch

My o2 account detail shows 30+ texts from my phone over the current bill period. But the summary of what's left on my current month shows over 100 texts below my max of 500. So - my query is - how come there's such a mismatcch in numbers? I'm pretty ...

O2 offers definite credit check pass

O2 this week began to offer new customers a guaranteed credit check pass in store when they connect to contract. O2’s new deal means customers applying for a monthly contract with handset that fails the vetting process will, instead, be able to conne...

Resolved! how to complain

How can I complain to O2? I have tried so many different ways including using the complaints code and after 7 days yes 7 days I still have had no contact with anyone in the complaints dept. I presume the next step is OFCOM or small claims court. Can ...

Resolved! My bill

I joined a new tariff on 5 July, paying £5 per month for 10Gb data and unlimited calls and messages, as shown below. Resign order : [Removed] Airtime plan 10GB, Unlimited UK Minutes, Unlimited UK Texts, 12 months£5.00 Sim no: [Removed] Spend Cap - Sp...

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