Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 2 replies
  • 2 kudos

Unableto send texts

Hello, I have just changed from "pay as you go" to "pay monthly". The sim seems to work fine, I can make and recieve calls, and I can receive texts. But, I cannot send texts. I have followed as many guides as I can, and have just followed a complete ...

suemk by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Returned item not removed from the account

I ordered an upgrade for my husbands phone on my account on 21st Sept. On arrival the phone would not join the network despite a range of SIMs from working phones which worked on being returned to their original phones. Spoke to Technical people who ...

Resolved! O2 Won't Cancel Loan on a Returned Item

Hello all, I'm at my wit's end with an issue here so I'm hoping one of the account advisors on here can maybe help me. On 10 September, I purchased a Galaxy Watch 5 on a pay monthly contract from a O2 Manchester Market Street. After having an allergi...

JordanJJS by Level 3: Thinker
  • 10 replies
  • 0 kudos

Resolved! Apple Watch contract

Can someone give me a definitive answer. If i buy an Airtime plan for my Apple Watch cellular how long is the contractMany thanksdjb2

djb2 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Accounts

Hi, I have had 3 monthly sim only accounts for a while now, (my own and 1 for each of my 2 sons) I pay the bills but they have their own ‘my o2’ usernames and passwords to see their use etc.I just purchased a 4th sim for my wife, however this number ...

Nelly070 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Data Usage....have I been hacked?

On about 4th of this month I had a notification from o2 saying I'd used all my data allowance......impossible at least willingly, my data usage showed a mere 65mb used. Mobile data now not working and when I try to sign in to mobile data on my phone ...

DJintheUK by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Upgrade through mobile phone direct

Can anyone tell me I am due for an upgrade currently on an o2 contract through mobile phone direct. If I upgrade directly through mobile direct do I need to cancel old contract with o2

Nicky1982 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Swap to Sim only monthly, from PAYG

After many years with o2 on PAYG, i decided to move over to Sim Only, pay monthly. I have paid and Sim will be here today sometime, and o2 have already sent an email telling me what my new mobile number is. I want to keep the number i've had for many...

PeJe by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Bill

Issue with my bill. 

Hodon by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Upgrade

I just upgraded and paid the last payment for my current plan which the bill arrives on the 9th and is normally paid on the 23rd when will the o2 app update showing that I have paid it? And will my next bill arrive on the 9th of November now? So sorr...

Rjc10 by Level 1: Joiner
  • 1 replies
  • 0 kudos