Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Direct debit change

Hi I got an Email a few weeks ago from o2 saying they were changing my direct debit to a different company . The payment went out today to Telefonica is this correct or a scam

Resolved! O2 won't port my old number

I took out a new monthly contract with O2 on 20th January, 13 days ago. The O2 sales assistant got a PAC code from GiffGaff and put in the request to port my old number. I have had two online chats, a conversation back at the O2 shop, endless reassur...

Resolved! O2 deducted money from my account for no reason

Last month I was furious because my money was deducted and my plan was not renewed. I cancelled the rolling plan and went back to big data that I can control. Just this morning my money was deducted again. I really find this fraudulent because last m...

Resolved! 02 waiting times…you have charged me for AirPods I have already returned

02 waiting times…you have charged me for AirPods I have already returned

Resolved! payment

I have tried to pay my bill many times and your site keeps saying it cannot process payment and you guys are threating to cancal my contact I trasfered over the paymanent by bank transfer yesterday and i went to live chat and they said it has not bee...

Porting delay - 3 weeks now - Anyone help

Hi, I've been waiting for over 3 weeks now for my number to port from Tesco to O2. The porting has failed twice and after speaking with O2 support they have initiated it again (2 weeks ago). I've tried calling 3 times, but after waiting for 1 hours e...

Resolved! Problem with payment

Hi I have a problem with my overdue payment. When i try to make a payment it says: "there's been a problem. Try again later." I've tried many times but it is always the same. Did anyone have the same problem? Is it maybe something wrong with a websit...

Resolved! Cancel my order

Hi i have placed an upgrade order this morning and have changed my mind for the moment, how do i cancel please?

Resolved! Completely different device replacement?

Hi, My 8month old pixel 6 pro 256gb developed a hardware fault, ummed and arred about who to go through with warranty claim, but went with O2 as it was a contract phone. Read all the horror stories about their repair center so documented everything u...

Resolved! Retention Team?

Hello, I've been contacted by a retention team member (Steve) by the number: +447515887404 via text - I was just checking if this was a legit number and O2!

O2

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