on 22-11-2016 01:03 - last edited on 08-03-2022 12:32 by RafaC
on 08-08-2020 20:12
on 08-08-2020 20:19
on 08-08-2020 20:19
You need to call O2 to remove the bars from your account and sim card.
Guide: Coronavirus Community Help and Support Guide: How to find help & contact O2
Advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
on 27-08-2020 12:28
I can't thank you enough. ANGEL! Bless you!
We shouldn't have to reply on a community for help during Covid. Covid19 has been used as an excuse too often. Can't O2 emplo people to work on these problems from their home with a laptop?
on 08-11-2020 14:34
on 08-11-2020 14:38
on 08-11-2020 14:38
You need to use your old sim or do a sim swap to use the new 5g sim as per the opening post on the thread Guide: Sim Swap: a mini guide 2017 update
on 05-03-2021 21:39
on 05-03-2021 21:44
on 05-03-2021 22:05
on 05-03-2021 22:05
Unfortunately we can't help you here.
You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.
on 08-04-2021 12:43
on 08-04-2021 22:07
on 08-04-2021 22:07
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here