A mini guide to doing a Sim Swap on O2

[Anonymous]

---

Note: please refer to an updated version of this guide in our How-to Guides section, here.

---

[Amie1709]

I have a replacement sim, my old one is lost. I have put it in my phone and it isn’t activated. How do I get it to work?

[MI5]

@Amie1709 

You need to call O2 to remove the bars from your account and sim card.

Guide: Coronavirus Community Help and Support Guide: How to find help & contact O2 

Advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

[EmmBun]

I can't thank you enough.  ANGEL!  Bless you! 

We shouldn't have to reply on a community for help during Covid.  Covid19 has been used as an excuse too often.  Can't O2 emplo people to work on these problems from their home with a laptop?

[Rie]

I have swapped from a 8 plus to a 12pro and it all went smoothly but I can’t get any texts or calls on the new phone. When I ring O2 I don’t get through to speak to anyone. I have just put in a message too so that I can keep my old number in the hope that someone will get back to me. My email address they have for me is also very old so I’m not sure how I will ever be able to do this.... despair!!

[MI5]

@Rie 

You need to use your old sim or do a sim swap to use the new 5g sim as per the opening post on the thread Guide: Sim Swap: a mini guide 2017 update 

[1937]

You have now sent me 2 sim cards and none of them are activated. And will not activate

[1937]

Bagging my head on a wall .my old provider has cut me off and your sims don't work .i am now left with no phone. And you are not trying to help or sort it our

[MI5]

@1937 

Unfortunately we can't help you here.

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

[Lala02]

Can anyone help me understand why my data isn't working in my sim please as its confusing me. I ordered a sim that never came so I got sent a replacement sim, I can text people I just cant use my mobile data

[gmarkj]

Have you got the APN settings correct?
What type of phone do you have - Android or iPhone @Lala02?