on 18-09-2022 13:13
Since Thursday all of my incoming calls are coming through as ‘No Caller ID’. This includes all of my saved contacts. I’ve checked all of my phone settings, completed a network reset, installed the latest iOS,
called O2 twice (they just googled it and offered no solutions!), been to a store and done a SIM swap. When another SIM,
with another account and number, is placed into my phone it works fine! It seems to be baffling everyone. Anyone have any ideas??….
Solved! Go to Solution.
on 13-03-2023 08:43
on 13-03-2023 08:43
on 15-03-2023 06:09
on 15-03-2023 11:23
on 15-03-2023 11:23
on 15-03-2023 21:25
on 15-03-2023 21:25
on 15-03-2023 22:11
on 15-03-2023 22:11
on 21-03-2023 13:00
Hi @O2Sarah. Both my wife's and my phone are displaying no caller ID even when we ring each other. We have had many issues, so of which were resolved via new SIMs. However this has started recently. If display caller ID is a service, then maybe this service has been removed from our accounts?
on 21-03-2023 14:52
Have you been in touch with customer services about these issues @Gaffa ?
Did you port your numbers from another network, as that might also be a factor.
Try messaging o2 on social media as a first attempt:
Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 21-03-2023 22:11
on 21-03-2023 22:11
Good Evening. I have another iron in the fire, so if that is fruitless, I’ll try Twitter.
on 31-03-2023 14:31
I’m still having this issue. I was told someone would be in touch within 5 working days - that was 2 weeks ago! I have just had a baby and am getting tons of calls, some of which I understandably miss. Because of my no caller ID issue I don’t know who I need to call back! Please help, this is an added stress I really could be doing without.
on 28-04-2023 14:41
on 28-04-2023 14:41
Hi Cleo/O2Sarah,
I’m having exactly the same issues as all them other users. Undertook a SIM swap (went from iphone to Android) and can now no longer receive calls without them ALL showing as “Private Number”. All contacts transferred correctly and without issue from the iphone.
Please could you help 🙏
Thank you both in advance.