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Calls dropping and silence from incoming and outgoing

Paul74
Level 1: Joiner
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I have been in contact with Apple who ran a diagnostic test on my iPhone. Calls are dropping out and sometimes there is just silence. Also when I receive calls they can hear me but I can’t hear them. I have reset all settings but nothing works. 

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MI5
Level 94: Supreme
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@Paul74 

Try a new sim which you can get from any O2 store for free (take photo ID with you).

Also check guide Guide: How can I sort out my network issues? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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