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Forum Posts

Welcome to the New to O2 board!

Hey everyone, Welcome to the New to O2 board! If you're a new O2 customer looking for help getting setup and taking advantage of the benefits of being an O2 customer or if you've been with us for a while and need some assistance with a particular que...

Martin-O2 by Former Staff
  • 4 replies
  • 0 kudos

Welcome to O2!

Hello everyone, We'd like to officially welcome to you to the O2 network! If you're a new customer or have returned to O2 after a few years with a different network provider there is a lot if information to digest so we've put together this handy wel...

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Martin-O2 by Former Staff
  • 22 replies
  • 1 kudos

Why O2? Tap here to find out

You may be weighing up your options of which network to join or move to, reviewing who offers the best value for your money, or if you're an existing customer you may be wondering if you should upgrade or check out other options. Well, we're here to ...

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Chris_K by Former Staff
  • 2 replies
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Virgin Mobile to O2. All you need to know

What's happening?As you'll likely already be aware, Virgin Media and O2 merged in June 2021 creating the UK’s largest telecoms challenger with award-winning mobile services and the fastest widely available broadband in the market all under one roof. ...

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Chris_K by Former Staff
  • 55 replies
  • 1 kudos

What's the O2 community and how to get started?

Hi everyone,Welcome to the O2 Community! This is a great place to ask for and share advice on anything relating to O2 or your device. You can join fantastic discussions (on or off-topic ), and help O2 improve by providing feedback. If you're feeling ...

Martin-O2 by Former Staff
  • 2 replies
  • 2 kudos

Merging O2 accounts into one account with a single monthly bill.

I had a Virgin Mobile family account that had 4 mobile numbers registered to it under a single monthly bill. I moved one of the mobile numbers from Virgin Mobile to O2 and created an O2 account; which left me with 3 mobile numbers still registered on...

adrian109 by Level 1: Joiner
  • 5 replies
  • 1 kudos

Resolved! Merging Virgin and O2 accounts

Hi,I tried your chat but it was busy. I had two Virgin numbers on a family account. Now I have been given a system generated username and migrated. However I already have an active O2 account . Can I combine into one bill? Thanks

Not connected

Hi, I initiated my switch over to you on Thursday and I'm still seemingly not connected. Please can you tell me when I can expect some service.

My sim card

Hi I ordered my new sim card and been waiting for long the last estimated day was Sunday however I haven't heard from o2 services

Resolved! help with VM/O2 sims not showing on my account

hi all,Wonder if anyone can assist me please,originaly i have 4 virgin mobile numbers one for each of my 2 daughters and one each for myself and partner,i had to change my broadband/tv deal as my contract came to an end and to get a better deal they ...

Vinn-E by Level 1: Joiner
  • 3 replies
  • 0 kudos


NC55017111 order number Ordered a item and waiting for a update on the product just wondering when it will be dispatched

Anonymous by Not applicable
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Why 02 saying they can’t give me phone now ?

Bukayo by Level 1: Joiner
  • 1 replies
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Resolved! Pay as go sim

Can I keep my old number for pay as you go rolling basis sim? Also if I go to Asia for travel can I use data roaming

Ac_51qp_q by Level 1: Joiner
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  • 0 kudos

Resolved! O2 Cannot Log In

I can’t log in to my o2. My account was made over a year ago and it still doesn’t let me log in.

ArhumA by Level 1: Joiner
  • 1 replies
  • 0 kudos