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Forum Posts

Welcome to the New to O2 board!

Hey everyone, Welcome to the New to O2 board! If you're a new O2 customer looking for help getting setup and taking advantage of the benefits of being an O2 customer or if you've been with us for a while and need some assistance with a particular que...

Martin-O2 by Former Staff
  • 4 replies
  • 0 kudos

Welcome to O2!

Hello everyone, We'd like to officially welcome to you to the O2 network! If you're a new customer or have returned to O2 after a few years with a different network provider there is a lot if information to digest so we've put together this handy wel...

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Martin-O2 by Former Staff
  • 22 replies
  • 1 kudos

Why O2? Tap here to find out

You may be weighing up your options of which network to join or move to, reviewing who offers the best value for your money, or if you're an existing customer you may be wondering if you should upgrade or check out other options. Well, we're here to ...

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Chris_K by O2 Social Media Team
  • 2 replies
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Virgin Mobile to O2. All you need to know

What's happening?As you'll likely already be aware, Virgin Media and O2 merged in June 2021 creating the UK’s largest telecoms challenger with award-winning mobile services and the fastest widely available broadband in the market all under one roof. ...

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Chris_K by O2 Social Media Team
  • 39 replies
  • 1 kudos

What's the O2 community and how to get started?

Hi everyone,Welcome to the O2 Community! This is a great place to ask for and share advice on anything relating to O2 or your device. You can join fantastic discussions (on or off-topic ), and help O2 improve by providing feedback. If you're feeling ...

Martin-O2 by Former Staff
  • 2 replies
  • 2 kudos

wi fi pods

i did not receive my wi fi pods and there is no mention anywhere

gg1955 by Level 1: Joiner
  • 7 replies
  • 0 kudos

Sim card order missing

i ordered my sim card a week ago nothing has come 

aimee13 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Surname

Hello. You have spelt our surname incorrectly. It is “Whitell” NOT Whiteall

witstu by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Transfer number

I switched to o2 and gave my PAC code but it has been 10 days and I still haven’t had my number switch over yet.

Porting a number

I have activated my new o2 account with an eSIM and at the same time ported over my phone number from EE. I now have no cellular service and this has lasted over 12 hours. Do I actually have to wait 24hrs before my account and number port completes?

iPhone 15

More info (Highlight to read)I ordered an iPhone 15 128gb with SIM card and the email said to look out for emails for delivery but my o2 account still hasn’t been set up I’m wondering what’s going on with this I ordered an iPhone 15 128gb with SIM ca...

Multiple sims

I seem to have been sent two sim cards and I am unsure of which one to use, can you assist please?

Mashley by Level 1: Joiner
  • 2 replies
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online order

Hi, I ordered a sim card and monthly subscription with you guys on the 20/11/23. I received a confirmation email stating that the order had been placed and to Keep an eye on my inbox for updates on progress and delivery.I have still not had any follo...

Brigitte by Level 1: Joiner
  • 1 replies
  • 0 kudos