Incoming calls - no caller ID

[Roman]

Since Thursday all of my incoming calls are coming through as ‘No Caller ID’. This includes all of my saved contacts. I’ve checked all of my phone settings, completed a network reset, installed the latest iOS,

called O2 twice (they just googled it and offered no solutions!), been to a store and done a SIM swap. When another SIM,

with another account and number, is placed into my phone it works fine! It seems to be baffling everyone. Anyone have any ideas??….

[Blaze_One]

Hi @Cleoriff & @O2Sarah- ,

I’m having exactly the same issues as all them other users. Undertook a SIM swap (went from iphone to Android) and can now no longer receive calls without them ALL showing as “Private Number”. All contacts transferred correctly and without issue from the iphone. 

Please could you help 🙏

Thank you both in advance.

[O2Sarah-]

Thanks for the tag @Blaze_One I will send you a private message so we can look into this. 

[Cleoriff]

Thanks @O2Sarah- xx

[Blaze_One]

Thanks @Cleoriff and @O2Sarah- I have responded to your private message with the details requested.

Many thanks

[pgn]

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@Blaze_One wrote:

Thanks @Cleoriff and @O2Sarah- I have responded to your private message with the details requested.

Many thanks

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Hopefully you got sorted, @Blaze_One - as Sarah- is off now, and does not show in the 3-day lookahead roster.

If you still need Advisor help, the next advisor is @O2Ryan on from 9am Monday. Good luck!

[O2Ryan]

Thanks for the tag ill send a private message over now.

[Blaze_One]

Thank you @pgn .

Unfortunately, Sarah was out of time on Friday so any assistance @O2Ryan is able to offer would be gratefully received.

thank you.

[Blaze_One]

Thank you @O2Ryan - I have replied to the message.

look forward to hearing back from you.

[Blaze_One]

Hi @O2Ryan,

I have provided the details requested via your private message this morning and have followed this up with a further message.  I would be grateful if you could respond and/or advise the next steps.

Thank you in advance.

[Blaze_One]

Hi @O2Ryan & @O2Sarah- 

Are either of you in today? If so, a response to any of the private messages I've sent would be very much appreciated.

Thank you.

Thanking