Tech Support
Do you have a technical issue? Ask our community members for help and support.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! No internet connection

Just transferred from Virgin to o2 and i have no internet connection.

Personal Hotspot not working on Samsung Galaxy S23, or old S10

Hi, I've tried setting up a personal hotspot on my old Galaxy S10 and new S23 but when other devices connect to my hotspot they get the 'no internet available' when connected to my hotspot wifi.I've checked all settings, date/time, real mac address e...

vienly by Level 1: Joiner
  • 4 replies
  • 0 kudos

App and website issue

My mum can not access the app or my o2 website on her phone regardless of browser, being incognito, uninstalling and reinstalling the app. I've looked online, but either don't get the info I need or just sends me in circles. Tech support says contact...

Mandy1234 by Level 1: Joiner
  • 2 replies
  • 0 kudos

My 02 won’t let me login

My NTL email won’t send or receive. This is the one I use all the time. I can’t view anything that I’ve saved either. I’ve tried to ring 02 for hours. It says I haven’t got an account- I have had for years!!How do I get to speak to someone & fix it?i...

Shirl49 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! No way to contact o2

I have a problem with an upgrade order I made last night. Your website and apps just send me round in a loop unable to contact you about it!! The website directs me to the myo2 app which constantly says all agents are busy on the chat function, click...

JamesR85 by Level 1: Joiner
  • 4 replies
  • 0 kudos

4G internet speed - MK19

Hi, I have an Alcatel 4G dongle providing my internet as my location doesn’t have wired connection. When I first changed over from Vodafone due to shockingly slow service (about 7 months ago?), it seemed to work great. Lately, Teams calls have been c...


Can’t log into my app online say I am not a customer 

Oillie by Level 1: Joiner
  • 1 replies
  • 0 kudos


Hi I was recently a victim of fraud and I have still have a very large outstanding balance on my account which I do not believe I am liable to pay. I have recently received a text saying that my services will be reduced until which time I make a paym...


My current will will not show online for some unknown reason. I have tried to access it yesterday and again today. Is there a general problem just now with accessing bills?

Joe77 by Level 1: Joiner
  • 1 replies
  • 0 kudos