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Forum Posts

Phone not working

Hi.My phone will not make or receive calls, likewise for text messages, unless I am in a wifi zone.Also, it appears my data allowance of 25GB is shared between multiple devices within the household - can this be changed?

Help43 by Level 1: Joiner
  • 366 Views
  • 1 replies
  • 0 kudos

final bill

hi i have recieved final bill by email, but due to my phone is disconnected i am not able to login to my account. can you help with this? my email adress is szawszakowski**Personal info**

When will my number port be completed

I have been waiting for my old number from ee to get ported over to O2 since June. This includes three store visits, about 15 conversations with their service teams who promise to solve in 5-10 working days every time. I am not sure what else to do -...

New phone won’t automatically connect to mobile data

I upgraded my phone to an iPhone 14 on 15th July. The following weekend whilst visiting a different area I couldn’t use my mobile data but my son could who is also on o2. He reset my WiFi and this seemed to work for a short while. I took the phone ba...

MrJB16 by Level 1: Joiner
  • 4048 Views
  • 16 replies
  • 0 kudos

Resolved! Sharer account

I need to start a sharer account

heyes75 by Level 1: Joiner
  • 279 Views
  • 1 replies
  • 0 kudos

International tollfree call

Hi my name is Harish. I am trying to make an international toll-free call to India and I am unable to do so.

Harish1 by Level 1: Joiner
  • 327 Views
  • 2 replies
  • 0 kudos

Poor 4G & 5G plus signal strength

Can anyone explain why the 4&5G data network has gone slow over the last two weeks in London? Hearing so many stories that O2 have mast issues and is only going to get worse? Help!!!!

JR21 by Level 1: Joiner
  • 1096 Views
  • 8 replies
  • 0 kudos

LOST PHONE

Hi I contacted you today to say that I had lost my phone at a wedding, and to cancel my contract. I have just had it returned so please do not cancel it. Thank you Pauline Gevaux

Resolved! I Pad 9th Generation upgrade

Morning. I am due an upgrade and want an iPad 9th generation. Apparently this takes a sim, but is it locked to 02 because I want to use my Vodaphone sim instead of the 02 one that will be sent. Thanks in advance for your help.