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Forum Posts

Resolved! PACK CODE

Hi There, I wish to get my pack code in case i move services. Andrew Davis

Difficulty cancelling Disney +

I have (multiple times) tried to cancel Disney+. I have visited extras on my O2 and see the active subscription. I click to cancel the plan and the next page appears saying ‘it looks like you’ve got lost’ At the moment all I have lost is money and ti...

Peter1977 by Level 1: Joiner
  • 409 Views
  • 1 replies
  • 0 kudos

No Service

Hi , I changed contracts on Tuesday 25/06/24 and now I have no service. I get the email to receive a code but the code never comes to my phone

IanWright by Level 1: Joiner
  • 187 Views
  • 1 replies
  • 0 kudos

Porting number to o2 not working

Why is it when I fill out the online form to port my old number to my new o2 phone nothing happens? 12 days trying!!!!

andy52220 by Level 1: Joiner
  • 229 Views
  • 1 replies
  • 0 kudos

Resolved! Using a Bali SIM card

Hello I’m going to Bali for a couple of weeks and I don’t want to pay £6 a day for my phone to work.my phone isn’t unlocked so I can’t normally use any sim other than O2 How can I unlock it to use a Bali sim for a couple of weeks while I’m away or wi...

P_nicole by Level 1: Joiner
  • 315 Views
  • 2 replies
  • 0 kudos

Resolved! Phoning from Abroad

My son is travelling to Italy tomorrow. Will he be able to use his phone at no extra cost for calls and internet access Thanks

JLttle by Level 1: Joiner
  • 267 Views
  • 1 replies
  • 0 kudos

no signal

I have had no signal for the past two weeks when running the test it says the mast near me is not working and the enginers will look at it but nothing is being done

fastman by Level 1: Joiner
  • 295 Views
  • 3 replies
  • 0 kudos

New device

Hi I just received my new phone but there is no charger how am I supposed to charge it up?

aisling12 by Level 1: Joiner
  • 256 Views
  • 2 replies
  • 0 kudos

Issues with keeping my number

Hello, I recently switched my mobile phone service to O2 and I would like to keep my current phone number. When I tried to use the My O2 app to request and share my PAC code, I encountered an error message that said "There was a problem making that c...

Zelal by Level 1: Joiner
  • 209 Views
  • 1 replies
  • 0 kudos