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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 5925 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1033 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2258 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2148 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1594 Views
  • 6 replies
  • 0 kudos

Resolved! Contract cancellation

I cancelled my contract 3 weeks ago and 02 are stil taking money from my account for the contract and haven’t paid me back the upfront cost either. I would like to be refunded for the upfront cost and the money for the contract

Resolved! Keep my number

Hi I've upgraded to an A32 5G. I've transferred all my info apps etc to new sim using smart switch. Everything is working. All I want to do is keep/transfer my number to new phone. I have a PAC code. What do I do now?

Alison8 by Level 1: Joiner
  • 148 Views
  • 2 replies
  • 0 kudos

Internet

Hi recently purchased iPhone 13, for some reason I am unable to access the internet out with WIFI, no 4G/5G,50gb of data left, mobile data is switched on

LS1992 by Level 1: Joiner
  • 124 Views
  • 3 replies
  • 0 kudos

Resolved! How to contact o2 from abroad

Hello,I currently live in Australia and I have an Australian number now, still paying my phone that I bought with o2. I would love to pay off the phone but I can’t contact o2 customer service by phone, can’t use the app because it force me to update ...

Jennymr by Level 1: Joiner
  • 106 Views
  • 1 replies
  • 0 kudos

No service

My son is having no service while we are abroad

Donna18 by Level 1: Joiner
  • 55 Views
  • 1 replies
  • 0 kudos

No signal costing me thousands

I haven't had signal for longer than 36 hours now. The last people I spoke to on the phone were 02... Since then, no signal

Resolved! Upfront Free - When will it be returned?

Hi I recently decided to order a new phone - with a £30 up front fee. Once I had completed the order and the £30 was taken, it was decided I needed to pay an extra £375 as a deposit, and I then did not continue with the order. However the £30 was sti...

EllyFLW by Level 1: Joiner
  • 70 Views
  • 1 replies
  • 0 kudos

Resolved! Older bills

Does anyone know how to access your call log, from an older bill. im trying to see if I called and paid for parking on the 20th November 2021. but I can only see individual calls for my most recent bill. Any help would be amazing thanks.

Correlation ID

My O2 account has been charged almost £600 with multiple Google Play charges. I do not have a Google Play account and have not made these payments. To try and get to the bottom of it I have to fill out a form and need a correlation ID from O2. On pho...

Green25 by Level 1: Joiner
  • 134 Views
  • 2 replies
  • 0 kudos