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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Resolved! Signal

Hi, I can only use my phone when I have wifi

Lb3 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Calls by Wi-Fi

I’m trying to set up Wi-Fi calling but having no luck 

NickyTrew by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Huawei P30 Android 11

I have a Huawei P30 which I am happy with, but it still seems to be on Android 10. As this is primarily a work phone that I use to keep in contact with clients when out of the office I require it to be upgraded to Android 11 by the end of this month ...

Mdurban by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! network data stopped working

I recently had a phone call about my contract running out and upgrading to a new one, after agreeing to moving to a new company when this contract runs out i received a text saying my data would run out on the 10/3/2022 but as of about half an hour a...

lg24 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! O2 App not showing minutes and texts ysed

Good morningSince moving across from Virgin mobile I have had problems with the O2 app. Although the app shows my data used it doesn't show minutes or texts used. Does anyone know why? I have logged in and out a few times to see if this brings it up ...

Resolved! Alcatel 4g dongle

Is this suitable for use in a mobile home for all devices include TV's? If so is a signal booster outside antenna also available as the area has limited connection (but O2 is best for that area)

GeoffHut by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Unlocking

I have been given my father Inlaws old contract phone and he was told it was unlocked when he upgraded. I’ve now given this phone to my daughter to use and it’s still locked to O2. my father inlaw is unwell so don’t want to bother him for his my O2 l...

Rich79 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Phone theft replacement sim and blocks

My daughters phone was stolen 6 days ago. She reported it stolen within an hour or so to 02. We were given a replacement sim which we’ve put in her previous phone. We had no signal after 24 hours so went back to store. They said they were removing bl...

How do you find the live chat?

I have just been told by text message following two calls with people at O2 that my old number has not ported, despite my giving them a PAC code over the phone twice today and having been told it would be fine. I phoned them up and they say they are ...