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Not all calls received with new O2 SIM / Account

Ian26
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I recently started a contract and ported my old number  this week.  This seems to have worked in terms of signal and making outgoing  calls, but some friends and relatives say they get call diverted message (which I haven't set up) or no ring tone whatsoever or number temporarily unavailable message.  However one or two have got through.  Incoming texts seems to work. Have raised with advisors on three occasions now but no solution to date.  I have also tried a few of the suggestions that I found on older threads but no success.  Any suggestions?

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madasaf1sh
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@Ian26 

 

You need to speak to o2 and get them to liase with the network that owns your number as sounds like the port hasnt been completed on the number owners side. 


This can take upto 14days depending on your old network and who ever owns your number.

 

Guide: How to find help & contact O2 

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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Ian26
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Thanks madasaf1sh.  My frustration is also that the advisors say they are sending to the 'back office' but I am not confident.  However, there does seem to be a ticket raised.  Should that have put the wheels in motion?

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Oxonian
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It might have put the wheels in motion @Ian26, but we do not really know. Unfortunately, this is a customer to customer community so we cannot access your account or offer other direct help.

 

I suggest that you give it until Monday, periodically rebooting your 'phone in the interim. If the problem is not resolved, I recommend that you message O2 on social media :-

 

Facebook : https://o2uk.co/O2CFB

 

X (previously known as Twitter) : https://o2uk.co/O2CTW

 

Instagram : https://o2uk.co/O2CIG

 

The social media team are based in the UK and have a good reputation for solving problems. 

 

A complete schedule of how to contact O2 is in :-

 

Guide: How to find help & contact O2 

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Ian26
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Cheers Oxonian.  Will try those suggestions.

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Oxonian
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You are welcome @Ian26 ! 👍

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