My phone calls are coming in as no Caller ID

[Dave101]

All of my incoming phone calls have started popping up as No Caller ID

I got a sim swap done a few weeks back and since then it has stopped working.

Around november 2024 I had a similar problem and customer support have added a bolton called CLI Presentation Facility to my account and it fixed the problem.

After contacting customer service a lot of times they said the problem was sorted (it wasn’t) and they can’t do much, they also can’t or won’t add CLI presentation back,

Im lost for options, any help is appreciated.

[MI5]

@Dave101 

Try again and hope you get a better advisor.

Guide: How to find help & contact O2 

[sofrustrated]

Hi - just wanted to see if you got an answer here at all. I have the exact same issue and o2 has provided absolutely 0 help. I'm thinking the answer is just to port to a new telco.

[Oxonian]

@sofrustrated 

If that question is aimed at @Dave101, you need to tag him thus. 

If you do decide to leave, these might be useful :-

Guide: Cancelling Your Contract 

Guide: How to get your PAC [June 2021 Update] 

Another way to try to resolve this might be to message O2 on social media :-

Facebook : https://o2uk.co/O2CFB

X (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

The social media team are based in the UK and have a good reputation for solving problems. 

A complete schedule of how to contact O2 is in :-

Guide: How to find help & contact O2