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Incoming calls - no caller ID

Roman
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Since Thursday all of my incoming calls are coming through as ‘No Caller ID’. This includes all of my saved contacts. I’ve checked all of my phone settings, completed a network reset, installed the latest iOS,

called O2 twice (they just googled it and offered no solutions!), been to a store and done a SIM swap. When another SIM,

with another account and number, is placed into my phone it works fine! It seems to be baffling everyone. Anyone have any ideas??….

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MI5
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@Roman 

It would appear to be an account issue with O2 but getting someone from customer service to figure it out may not be possible.

I'll tag @O2Sarah- to see if she can help on Tuesday after the bank holiday.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Bambino
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@Roman Apple would be your best option for an answer: Official Apple Support

I DO NOT WORK FOR O2



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MI5
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@Roman 

It would appear to be an account issue with O2 but getting someone from customer service to figure it out may not be possible.

I'll tag @O2Sarah- to see if she can help on Tuesday after the bank holiday.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Roman
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Thank you for this. I’ve contacted Apple Support too and it does appear to be an account/network issue. Another O2 SIM (different account) does work so it’s definitely my network settings somewhere 

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O2Sarah-
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Good morning 

Thanks for the tag @MI5 

 

@Roman I will send you a Private message  so i can check your account.

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Sophs123xx
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I am having the exact same issue and no one seems to know the solution. Apple told me it’s my network and o2 have said there’s no issue on their end, I have had a replacement SIM which hasn’t fixed the issue and it’s quite frustrating when I never know who’s calling me. Has anyone actually had a solution to this yet? It started for me Thursday too!! 

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Roman
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@O2Sarah- completed a reset at the O2 end and normality has been restored. Are you able to assist @Sophs123xx in the same way? Many thanks ☺️ 

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O2Trevski
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Hi please can you send me your phone number with the issue  regards @O2Trevski

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JessicaF
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@O2Sarah-  Can you please help me I'm having the exact same issue

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Cleoriff
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It's @O2Trevski this morning @JessicaF 

I have tagged him to your post.

Veritas Numquam Perit

Girl in a jacket
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