Access For All
A place to find out all about O2’s Accessibility options, get support and share experiences. Any feedback and ideas are welcome.
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Forum Posts

Android Accessibility Videos 📱

Here are some Android Accessibility videos These are guides on how to use hearing aid support, voice access, sound amplifier and many other functions and features that you can utilise on your Android device. We hope that some of these videos can be u...

RafaC by Former Staff
  • 0 replies
  • 0 kudos

Apple Accessibility Videos 📱

Below, are some of Apple's very own accessibility videos for the iPhone. From using your iPhone without seeing the screen, to adapting gestures to your physical needs, discover how the accessibility features built into your Apple devices can help you...

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lewys-gp by Former Staff
  • 3 replies
  • 2 kudos

A guide to personalising your phone

Hi everyone, Have you ever struggled to read your text messages because of the font being too small to read? Or wondered if elements on your device's display could be bigger, smaller, darker or brighter based on your personal preference? There are ma...

Adjusting Text Size on Android - step 1 Adjusting Text Size on Android - step 2 Adjusting Text Size on Android - step 3 Adjusting Text Size on Android - before
Marjo by Former Staff
  • 12 replies
  • 4 kudos

Access For You: Registration

Hi everyone, If you would like to register for our Access For You service please send us a private message* with the following details and one of our team will get back to you. *In order to send a private message you will need to sign in with your My...

Access for All logo
EmilieT by Former Staff
  • 0 replies
  • 3 kudos

Access For All

Hi everyone, Welcome to the Access For All board! In this space, you will be able to find out all about O2’s Accessibility options, get support and share experiences. All feedback and ideas are welcome, and if you're not sure where to start here are ...

Access for All logo
EmilieT by Former Staff
  • 7 replies
  • 1 kudos

Not getting anywhere with customer service!

Close on £900 taken from my account because o2 have made mistakes and been trying to get answers for over five months! Made more than 30 calls to their call centre in The Philippian's and several emails, nobody calls you back! Average call time just ...

john91 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Redeeming Disney Extra

I have 7 days left to redeem the Disney + extra, but when I press redeem nothing happens. I leave it a while and go back onto my account, nothing has changed is this a common issue?

Unauthorised GDPR Request

I received an email today stating that I submitted a GDPR request, which as far as I know I haven’t. Should I be worried?

AJ1987 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! How do I cancel my sim contract

Can someone help me to cancel my sim contract, had it with virgin media and have never used the sim as was on another phone contract

Cookie3 by Level 1: Joiner
  • 3 replies
  • 0 kudos


Can you advise about bill?

Jduddy625 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Lost phone

********** phone on my account lost needs blocking [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

shankly77 by Level 1: Joiner
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Resolved! Top up

I’m on a rolling plan and I got a voucher to top up my phone, it said it was successful but I’ve not got my internet texts or calls back

Tashaxoxo by Level 1: Joiner
  • 1 replies
  • 0 kudos

O2 open apply discount

I am trying to get my 25% discount on my tariff, have green tick for registration, green tick for validation, but when I try to apply discount I get the following message: "We are experiencing some technical difficulties. Please try again later." Sam...

Resolved! Urgent help required. O2 Credit Default - Applying for Mortgage

Hi everyone, I know this is a common topic out there, reaching out to see if anyone can help here as i'm desperate to resolve this. Its causing me and my family huge amounts of stress right now! I recently became aware of an O2 account associated wit...

totom by Level 1: Joiner
  • 1 replies
  • 0 kudos