Incoming calls - no caller ID

[Roman]

Since Thursday all of my incoming calls are coming through as ‘No Caller ID’. This includes all of my saved contacts. I’ve checked all of my phone settings, completed a network reset, installed the latest iOS,

called O2 twice (they just googled it and offered no solutions!), been to a store and done a SIM swap. When another SIM,

with another account and number, is placed into my phone it works fine! It seems to be baffling everyone. Anyone have any ideas??….

[Cleoriff]

@gaffer 

It's @O2Sarah- and @O2nath_ci on this morning. I've tagged them to this post.

[gaffer]

Legend - thank you!

[Cleoriff]

@gaffer 

You're welcome. Look out for a message from either of them on this thread.

[O2Sarah-]

Thanks for the tag @Cleoriff 

@gaffer I will send you a private message so we can check your account 😊

[gaffer]

Thank you very much!

[HLBS-67]

@O2Lisa no caller id on an iPhone,  have you solved this and if so can you tell me how please

[Cleoriff]

@HLBS-67 

It's @O2Sarah- on tomorrow morning from 8am. Come back to the thread then as @O2Sarah- will need some personal information from you.

[O2Sarah-]

Good morning

Thanks for the tag @Cleoriff 

@HLBS-67 I will send you a private message so we can check your account. 

[Tinks24]

Absolutely pointless!! Three months with this issue and O2 say they are looking into it but no communication with me to try to get sorted

[pgn]

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@Tinks24 wrote:

Absolutely pointless!! Three months with this issue and O2 say they are looking into it but no communication with me to try to get sorted

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If this is a caller id problem, and you have been dealing with CS on 202 or 4445 or via Social Media, then all I can think of is to tag one of the O2 Advisors, the next one on will be @O2Sarah- from 8am tomorrow morning. Not you will be contacted via Private Message here to get some details in the morning, keep an eye on your Message box, and good luck, @Tinks24.