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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 6615 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1350 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2936 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2606 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1959 Views
  • 6 replies
  • 0 kudos

Increase my spend cap

Please can I increase my spend cap I have asked for added data bolt on which hasn’t been actioned, I think it might be because of the spend cap

Joc2 by Level 1: Joiner
  • 78 Views
  • 2 replies
  • 0 kudos

No SIM cards being recognised

Hi. I’m currently in Azerbaijan and have been using a local sim for a month with no issues. I received a message on my watch&phone saying iMessages were going to expire in 5 days if I didn’t insert my O2 SIM. So I did. But there is a very limited sig...

Glyn2 by Level 1: Joiner
  • 126 Views
  • 2 replies
  • 0 kudos

Resolved! O2 Network Coverage/Outage backdated?

Is there anyway of finding out if there was an outage/issues on a previous date for O2's network? I need to find out if there was an issue on the 18/02/2022 between 1200-1500. I apparently had important missed calls on this date, however my phone log...

Scrub by Level 1: Joiner
  • 112 Views
  • 1 replies
  • 0 kudos

Resolved! Spend Cap Reinstatement

I have increased my spend cap to £15 @ 11am on 8/3/22. I had previously had a spend cap but reduced it to zero Cam anyone advise me when my spend cap will commence. Thanks

LTFC by Level 1: Joiner
  • 64 Views
  • 2 replies
  • 0 kudos

Resolved! Hi

I can't keep my phone charged, how can I change the battery on your iPhone 12 pro

Resolved! Samsung Galaxy Watch 4 has a different number

Hello,I have recently got a contract direct from O2 with Galaxy watch 4 classic which has a different number than my mobile number and did follow theSE steps recommended by O2: "As part of the set-up process, you will reach a step called ‘Mobile serv...

SamMoh by Level 1: Joiner
  • 231 Views
  • 1 replies
  • 0 kudos

4g / 5g in Norway

Hello, currently away in Norway. For some reason, my signal is full but only getting an E rather than 4g or 5g - when I am on apps it just fails to load or games a ridiculous amount of time. A colleague who is here is also on o2 network and they are ...

DG8 by Level 1: Joiner
  • 49 Views
  • 1 replies
  • 0 kudos

Resolved! How can I get to live chat

Hi,I am needing to get onto a live chat with o2 representative as I have lost my phone

Andy34 by Level 1: Joiner
  • 126 Views
  • 1 replies
  • 0 kudos