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New sim - not accessible

I was a Virgin customer but moved before my new sim card arrived and now no longer live in the country. I can't contact anyone at O2 because in order to use MyO2 I need access to my phone number for 2FV. Where can I find contact details? I have looke...

Esim problem with upgrade

Hi all. Ordered an upgrade after 7 years with my old Samsung phone through O2 and opted for an Esim as O2 blurb seemed to suggest this was the way to go. The phone arrived the next day which was on the 16th April but no Esim package appeared. This se...

Gibson1 by • Level 1: Joiner
  • 454 Views
  • 2 replies
  • 0 kudos

Payment system down

Has anyone else recently made a manual payment such as on the website or app (not by direct debit), and it’s been duplicated AND O2 are not receiving it? My payment was made yesterday for the amount due, which is normally instantly on my account summ...

Voicmail

Hi, I keep getting voicemail alerts and there is nothing there. This can happen few times a day, but never any message there. Can anyone help with this issue. Thanks

Intermittent issue with making and receiving calls

Hi. Since Monday this week I’ve been having intermittent issues with making and receiving calls. Sending and receiving texts is fine, as is accessing things via mobile data. I’m on a pay as you go big bundle sim, which I renew every month (last renew...

Nicola20 by • Level 1: Joiner
  • 234 Views
  • 1 replies
  • 0 kudos

Complaint

I need to communicate in Slovak or Czech.It is possible?

ee1 by • Level 1: Joiner
  • 276 Views
  • 2 replies
  • 0 kudos

Widespread eSim network outage last week - New eSIM - now have NO CALLER ID on ALL incoming calls

After the known eSim issue last week that caused days of outage for a lot of users, I was advised by CS to get my eSim replaced with a new one instore. After doing that, signal came back..Everything seemed fine, or so I thought. Ever since swapping o...

csoup188 by • Level 1: Joiner
  • 361 Views
  • 1 replies
  • 0 kudos

trasnfer number

Hi im still waiting on my number to transfer over 

Jm191 by • Level 1: Joiner
  • 172 Views
  • 1 replies
  • 0 kudos

app

my mobile account does not show on my app therefore i cannot purchase bolt ins

mary1986 by • Level 1: Joiner
  • 186 Views
  • 1 replies
  • 0 kudos
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