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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 14 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Resolved! changing my phone

how do i change my account now that i have a new iphone 

jmwilby by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Sim

I am trying to change my sim and have not received a code by text.

Credit Rating plummeted Erroneously

Hi, I opened two sim only accounts in December 2021 and after my wife’s number failed to port over within 7 days I closed both accounts. some weeks later I received a bill for £594.42. Obviously because the contracts were cancelled within the first 1...

Lennamj by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Wifi calling

More info (Highlight to read)Inquiry Inquiry I bought a payg sim, but the wifi calling isn’t there for as an option on settings. I have an iPhone

Mzzr by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! SIM

HelloMy phone has been stolen, I received new card but I dont know how to unlock. Didint receive any txt from O2 on this number ending 208

Inv by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! new sims not working and numbers not transferring.

I recently transferred from Virgin mobile over to O2, both sims for me and my wife. Neither are working and and we have tried transferring numbers which we received email confirmations about, saying they would be transferred the next day (yesterday)....

davebyday by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Sim card not recognised

Hi all,I got a new sim contract with, I just put the simcard in the phone but it's not being recognised. Do I have to activate it somehow?Your response is appreciated!

Cynthia1 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Dual Sim

I’ve an iPhone 11 with pay monthly sim, I am looking to install my work sim (which is Vodafone) to run dual sim but have a few questions….- Will Vodafone sim work- Will is ring either sim if using the other, or can only one be selected at a time?- Wi...

SvWilson by Level 1: Joiner
  • 9 replies
  • 0 kudos

Resolved! trying to contact Michael -Text to switch team in sheffield

Im trying to contact Michael from the text to switch team in Sheffield. He was supposed to ring me on Monday but never did. He was coming back with a new contract deal also an answer to a question, hopefully. Nobody can give me a telephone number

PJ7 by Level 1: Joiner
  • 1 replies
  • 0 kudos