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No service

Hello my phone has had no service since around 11am today, I’m unhappy with this as I use my phone for work purposes and I couldn’t today since 11, I’ve had no service at all so no data, texts calls everything won’t work this phone is new so I don’t ...

SMS issues while abroad

I am currently in Norway and thought everything was working fine with my roaming, as I was able to use data and make calls. However, it turns out I am completely unable to send sms. I've tried manually changing the network operator, restarting my pho...

eSIM upgrade

I have had no signal since I upgrade today. I have sent texts saying it worked but no signal please help!

Resolved! Line Busy

When I phone my husband I get line busy even when he isn't using his phone, and he doesn't have any blocked numbers. It's switched on but he never receives my calls. We both use Nokia G20 and this problem is very recent.

Sim to Esim disaster

Upgraded to Esim, went to scan the QR code but my phone has no signal as my old sim has been disconnected already. Went onto "chat" but was told I need to download the 02 App - but I can't access anything because my old sim has been disconnected. So ...

Couldn't send message

Hi, I wanna get my PAC code so I tried to send message to 65075 and it said failed. please let me know if I get my PAC code through another way.

Activating Audible membership - giving error

Hi there, I have just renewed my sub and selected the Audible Extra - (I have had this extra in the past, and cancelled after the 6 month free amount) I have selected to Activate it and after selecting my account get sent to a page that says on:Activ...

Remaining tariff

Hello I do not have any remaining tariff, I have now followed the step by step and upgraded my tariff to £15 however it will start on the 28th of September and I cannot stay so many days without data, could you please advise what should I do in this ...

Roaming

I am in the USA & I can't receive text messages what can I do

Galaxy Watch Ultra does not work correctly

i am having issues in that you cannot send or make calls/texts through the watch. Tried everything including calling O2 numerous times and visiting a local O2 shop but no-one can help. Been waiting most of the day for technical team to call me but st...

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