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Forum Posts

My phone calls are coming in as no Caller ID

All of my incoming phone calls have started popping up as No Caller ID I got a sim swap done a few weeks back and since then it has stopped working.Around november 2024 I had a similar problem and customer support have added a bolton called CLI Prese...

Dave101 by Level 1: Joiner
  • 766 Views
  • 3 replies
  • 0 kudos

O2 Won’t Blacklist IMEI

Morning, having had my phone lost on 25th March 23, I asked O2 blacklist the IMEI number on the 26th. Over the past ten days they have provided me with ‘Proof of Usage’ three times and haven’t bothered to blacklist the IMEI number despite me specific...

Turner by Level 1: Joiner
  • 4075 Views
  • 23 replies
  • 0 kudos

eSIM and Apple upgrade program

Hi, I currently have an eSIM in my iPhone 15. When the new iPhone rolls around next month, I will upgrade through Apples program which involves wiping your old phone and handing it over to receive the new one. How will this work with my eSIM? Just wo...

Gavhall86 by Level 1: Joiner
  • 478 Views
  • 2 replies
  • 0 kudos

unstable or missing data signal in Italy.

I've been in Italy for a few days now, and the connection is very unstable and often completely missing. This prevents me from using whatsapp or reading emails when I'm out of the house, why does this problem occur? Is it possible to solve it?

Marc9 by Level 1: Joiner
  • 258 Views
  • 1 replies
  • 0 kudos

Missed delivery

I was hoping to have received an estimated time slot window for my delivery of new device however I never received one. This meant I missed my delivery, tracking now says exception recipient wasn’t available processing for next delivery? Should a not...

Trisha_88 by Level 1: Joiner
  • 289 Views
  • 1 replies
  • 0 kudos

Can't ring EE numbers

I can't ring a EE number/s, it went through stage I could ring them via 141 , then it stopped completely! They have checked;not blocked by mistake etc. It absolutely ridiculous! Someone please help

Needing to change my password

Hi I’m having some trouble trying to change my password. Firstly I’m trying to go from pay as you go to monthly. But in order for me to do this I need to login but I’ve forgotten my password. So I’ve followed the prompt to change the password but I’m...

JHodgy68 by Level 1: Joiner
  • 361 Views
  • 1 replies
  • 0 kudos

Abandoned call alert

Hi, I'm trying to set up abandoned call alert on my phone. Voicemail is switched on, as is my pin. But whenever I try and do *, 4, 5 I just get told that's the wrong pin and set another one. The pin is definitely right. I need to get it sorted asap r...

Win67 by Level 1: Joiner
  • 300 Views
  • 3 replies
  • 0 kudos

Credit note

I’ve had a text to say i’ve received a credit note but for the life of me, i cannot see it on my account. It’s a genuine text and genuine link. Any ideas please?

SLS_83-19 by Level 1: Joiner
  • 309 Views
  • 1 replies
  • 0 kudos