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Forum Posts

Resolved! Esim

I have a new iPhone and I cannot remove the sim from my old one. Could I use an esim in the new phone?

Rowanyarn by Level 1: Joiner
  • 339 Views
  • 1 replies
  • 0 kudos

Resolved! Accidently ordered an esim - now cannot make calls or texts

I wondered if someone could help? I've just upgraded my tariff and chose the eSim option, as it said that my device was compatible. After my order went through, I've found that my existing sim card is no longer working and it turns out that my phone ...

Steve7824 by Level 1: Joiner
  • 1071 Views
  • 4 replies
  • 0 kudos

mobile number issue

hi i have o2 account with 4 different sim only plan . 4th Aug i have contacted O2 regarding one of my number to freeze and bar to another number because i lost my phone since then one of mobile number which i called to freeze its stop working complet...

dipal by Level 1: Joiner
  • 284 Views
  • 2 replies
  • 0 kudos

iPhone imei blacklisted - Help

Hi I bought my daughters iPhone 14 from music magpie in August last year . Continued with contract sim only with O2 .last week the phone stopped working, receiving/ making calls and texts. I went into 02 shop and they tried different sims but didn’t ...

Ecfc by Level 1: Joiner
  • 501 Views
  • 2 replies
  • 0 kudos

you can’t make any changes on this page at the moment o2

I need your help my esim has got stuck and is giving the below error and I am unable to use it " on your account, you can’t make any changes on this page at the moment o2" I have been following up and customer service is saying it will take 10 days. ...

Dkat76 by Level 1: Joiner
  • 332 Views
  • 2 replies
  • 0 kudos

Bought unlocked refurbished iphone11 but o2 won't unlock SIM

I am an o2 customer along with my partner. I recently bought her a refurbished iphone11 which is unlocked but when I tried to change her old phones o2 SIM to the new phone it tells me that the 'system SIM' is locked. I phoned o2 and the person there ...

andy1875 by Level 1: Joiner
  • 640 Views
  • 7 replies
  • 0 kudos

Unable to upgrade, or add bolt ons

I was wondering if anyone had any advice as customer services told me they don't know...I was trying to change my sim only tariff as I am out of contract but it shows the error 'We can't process your upgrade at the moment because we're working to fin...

Goldie84 by Level 1: Joiner
  • 711 Views
  • 4 replies
  • 0 kudos

Roaming data not working

Was in netherpands and was working fine. Now in France and its not finding any data signal. Help please

Alex1231 by Level 1: Joiner
  • 335 Views
  • 1 replies
  • 0 kudos

Refund

I would like to request a refund please for £16.26 owed to me

KerryG1 by Level 1: Joiner
  • 203 Views
  • 1 replies
  • 0 kudos