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Forum Posts

Resolved! My O2 app not working

My wife o2 app no longer working 

Gm9 by Level 1: Joiner
  • 352 Views
  • 2 replies
  • 0 kudos

Setup esim on Samsung Galaxy Watch 6 (the watch wasn’t bought from o2)

Hey everyone !I’m looking for a step by step guide on how to set up a sim plan for samsung watch (4/5/6) when the watch hasn’t been purchased straight from o2.I have had many instances where customers coming in store and they want to add the sim plan...

SDYT by Level 1: Joiner
  • 1352 Views
  • 5 replies
  • 0 kudos

WiFi Calling Support

Can anyone confirm if the Xiaomi Redmi Note 13 is officially supported for WiFi calling on O2. (I know the Redmi Note 12 is supported as that is sold on O2 site on contract) My current phone Poco X3 NFC isn't supported so I am looking to change my ph...

Resolved! O2 app

Hi, I am unable to log in into my o2 account. It says I have to wait 48 hours for approval. Thanks

kuba0930 by Level 1: Joiner
  • 265 Views
  • 2 replies
  • 0 kudos

Resolved! Wi-Fi Calling 2024

Why in 2024 is it not possible for O2 Wi-Fi calling to be available on all devices using an O2 Sim?I have Wi-Fi calling enabled on my account. My phone (Poco X3 NFC) supports Wi-Fi calling. Yet when I have Wi-Fi calling turned on I still have no succ...

Unable to make or receive calls & texts

Since 17th unable to make or receive calls & texts, emergency calls only. Tried call center who say maintenance in my area but O2 network tracker states its fine. Any thoughts please?

AggiB by Level 1: Joiner
  • 390 Views
  • 4 replies
  • 0 kudos

Sim swap major failure

@Dave-O2 i am really hoping you can help me here. I joined O2 from Vodafone and requested a sim swap on or around 10th January and am still waiting for something to click in to gear. Several members of staff over the phone have continued to fail to h...

stay_or_go by Level 1: Joiner
  • 1331 Views
  • 12 replies
  • 0 kudos

Resolved! ESIM not working outside UK

Really hope someone can help me with this. My physical SIM always worked fine everywhere in Europe. But when I swapped to an eSIM it just doesn’t seem to get me access to 4G or 5G outside the UK. I’m on a pay monthly SIM only deal on an iPhone XR. An...