Get tech support for your O2 issues

Number migration from pay as you go to monthly failed

What causes this to happen? They keep saying it will be done but I'm waiting again and it's still not happened, I only found out it failed because I called them several times. It's a bit time sensitive. My old sim stopped working as expected and I pu...

Porting to O2

I want to port my old number to O2. My PAC is LYC604709

I can't find out how to send my phone in for repair.

Hi I've been through the troubleshooter and I cannot fix my phone. It needs to be sent in but I can't find out how to do that. The website just sends me round in circles. Can anyone help? Thanks

Poor / no signal

Hi all. Since the switch from virgin to o2 I have little to zero network on my iPhone. To the point of it will do nothing without wifi. Everytime I put my postcode in the checker says looks there’s a mast issue and we are working on it. My concern is...

PAC CODE HELP

Hello I have got a new phone, had it for a few weeks now but my old number doesn’t seem to have transferred over and when I text others my temporary number comes up. I’ve got till 6th September till my pac code expires. I have sent my pac code over t...

International Texts

My phone (Galaxy S22) has stopped receiving international texts. Does anyone know how to fix this problem?

energy metre

sorry if this is in the wrong catagory but just wanted to know, when moving house do we take energy metre with us, or do we get a new one at the new property ?

Samsung Buds3 Pro sales

Hello. Is there any advice for how to chase up sales from the O2 shop? I made a SIM Free purchase early August for the Buds3 Pro and have seen on the shop it's been in stock for next day a number of times, including now. A recent review saying they r...

Iwatch will not sinc code 08

I have an email stating my pay monthly contract has been activated but my watch is not set up for it. I rang the helpline at the weekend but they were unable to help.

2 different PAC codes same error on both

I have been trying to port my number from 3 to 02 from the 8th of July and it’s still not active. After going back-and-forth with chat, I finally rang them and O2 customer service was saying there was an error with My PAC code saying it was at ‘appro...

O2

Forum Posts