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Forum Posts

Sim card not activating

Last week my phone got stolen, so I got a new iphone 13 and sim card on Saturday. It still hasn't activated. I have tried turning it off and on again and reinserting the sim card and adding the pin.I tried phoning, but after 40 minutes I got cut off ...

SaraJ by Level 1: Joiner
  • 2 replies
  • 0 kudos

Hi data all used

Hi I had a message today that I had used all my data upThis is the first time ever - it doesn’t refresh until the 3/4/24 it’s only the 6/3/24 today can you help me find out what has happened please?

Annetta-H by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Do I need a new SIM card for my new 5G phone?

I have just bought a new Samsung Galaxy A25 5G phone from John Lewis (not O2) and have inserted the SIM from my old phone which is quite an old ex-Virgin SIM so I assume it is a 4G SIM.2 questions: 1. How can I tell if it's a 4G SIM 2. If it is, how ...

jellyroll by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Change of name

I want to change the name and payment on my account as my granddaughter is now old enough to pay for her device herself and I want to add her name to the account

M21 by Level 1: Joiner
  • 2 replies
  • 0 kudos


Hello i’m having issues with logging in to the app and the website as well.

George24 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Password reset email blocked as unsafe url

I've got the same problem but can't phone O2 to fix as the robot keeps asking me to log in to my O2 account but my account keeps saying it doesn't recognise my log in, therefore asked for link to reset and got the Mcafee rubbish. Appears to be tellin...

Flora by Level 1: Joiner
  • 1 replies
  • 0 kudos

Iphone Sending two text messages to everyone

Hi, I've recently ported my old phone number to O2 and since it has ported every time I send a text message to anyone they receive 2 messages. Any idea why this is and how to stop it? I've taken the SIM out cleaned it and reset the iPhone but it's st...

P_R_S_20 by Level 1: Joiner
  • 5 replies
  • 0 kudos

O2 messed up my PAC transfer and I am melting down

Hello! After 3's network issues in February I decided to switch from a 3 Contract to O2 Pay as You Go. I popped in the Sim on Tuesday and filled in the form to transfer my PAC. When it didn't happen on Wednesday I submitted the form again. Finally, I...

Resolved! I want to cancel a bolt on I made by mistake

I am in America for a few days and was going through the O2 app.i pressed on a bolt on called O2 travel in error and received an email saying that I have placed an order. I only wanted to find out what it was about and now I have no signal.I do not w...

Return to O2

Hi I I returned my Mobile as instructed by O2 using the Label they provided now lost I have a tracking no and receipt proof o postage Royal Mail say it is the responsibility of Micro Ingram what can I do losing the will to live