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Recently lost data connection although 4g signal seems good.

D8v8
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If I turn my device off and on I get short amount of data then just stops, just started to happen say last 3 days or so.

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Oxonian
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@D8v8 

 

This app is referenced in the guidance that @Enlli has drawn to your attention ; it is a very useful bit of kit :-

 

My Network App - Find Out More About Your Network Coverage | Apps | O2

https://www.o2.co.uk/apps/my-network

 

Understand your network coverage


With the My Network app you can keep an eye on your coverage, wherever you are. Download the app and you’ll be able to:

- check the status of our network in your area – you don’t even need to enter your postcode
- test your network speeds
- report any issues with your service.
It’s simple to use and means that you can check the network without having to visit the main site or even enter a postcode.

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Enlli
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See if anything here helps

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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Oxonian
Level 38: Lively
  • 12195 Posts
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Registered:

@D8v8 

 

This app is referenced in the guidance that @Enlli has drawn to your attention ; it is a very useful bit of kit :-

 

My Network App - Find Out More About Your Network Coverage | Apps | O2

https://www.o2.co.uk/apps/my-network

 

Understand your network coverage


With the My Network app you can keep an eye on your coverage, wherever you are. Download the app and you’ll be able to:

- check the status of our network in your area – you don’t even need to enter your postcode
- test your network speeds
- report any issues with your service.
It’s simple to use and means that you can check the network without having to visit the main site or even enter a postcode.

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D8v8
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This was very useful - so although didn’t directly solve my problem it was useful.

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Oxonian
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I am glad that you found it relevant @D8v8 ! 👍

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