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Unpaid Bill now paid but phone still off.

M3ltdown2k14
Level 1: Joiner
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All incoming and outgoing calls are turned off as are messages. How do I get in touch with 02 to reactivate my phone? Any number associated with them just cut off instantly.

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MI5
Level 94: Supreme
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@M3ltdown2k14 

Use Skype to call Guide: A Guide to Skype 

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Consider setting up a direct debit to avoid future issues.

All details here Guide: How to Pay Your Bill (Contract) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Message 2 of 5
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MI5
Level 94: Supreme
  • 147706 Posts
  • 639 Topics
  • 28347 Solutions
Registered:

@M3ltdown2k14 

Use Skype to call Guide: A Guide to Skype 

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Consider setting up a direct debit to avoid future issues.

All details here Guide: How to Pay Your Bill (Contract) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 5
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Bambino
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@M3ltdown2k14 If you only recently paid the bill bear in mind that it can take 24-48 hours to clear O2's account. Your service won't be restored until the payment clears.

I DO NOT WORK FOR O2



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M3ltdown2k14
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Sorted now. I went through Skype like suggested above. It was paid 5 days ago, something was stopping it from unrestricting their end.

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MI5
Level 94: Supreme
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Good news @M3ltdown2k14 👍

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 5
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