Unpaid Bill now paid but phone still off.

[M3ltdown2k14]

All incoming and outgoing calls are turned off as are messages. How do I get in touch with 02 to reactivate my phone? Any number associated with them just cut off instantly.

[MI5 · Accepted solution]

@M3ltdown2k14 

Use Skype to call Guide: A Guide to Skype 

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Consider setting up a direct debit to avoid future issues.

All details here Guide: How to Pay Your Bill (Contract) 

[Bambino]

@M3ltdown2k14 If you only recently paid the bill bear in mind that it can take 24-48 hours to clear O2's account. Your service won't be restored until the payment clears.

[M3ltdown2k14]

Sorted now. I went through Skype like suggested above. It was paid 5 days ago, something was stopping it from unrestricting their end.

[MI5]

Good news @M3ltdown2k14 👍