Apple watch activation

[anthp]

I have been trying to purchase an airtime plan for my Apple Watch since January 

I have spent hours and hours on this problem, text chat, email, l phone calls, complaints 

I have done everything I have been told to, no matter how ridiculous

I have been into 3 O2 shops 

I have been told the only way to fix it is to buy a new watch from O2

It goes without saying I would have believed this level of customer service was possible 

I am a pay-monthly customer with 4 phones across 2 accounts 

I read somewhere that "Dave-O2" could sort it out, but I can't see how to pm him

My Apple Watch was purchased from Apple and is approximately 8 months old. and was previously connected to my old Vodafone account, and was working perfectly on Vodafone 

Can someone please please help me 

[anthp]

To all just to say that my watch is now connected to cellular and it was sorted by o2Dave 

[jonsie]

Good to know @anthp and well done @Dave-O2 yet again

[anthp]

I don’t think it would have ever been solved  without @Dave-O2

[jonsie]

It's nice to know that you can actually have an Apple watch working correctly on O2 albeit with DeVine intervention

[pgn]

Dave-ine? 😂

[Oxonian]

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@pgn wrote:

Dave-ine? 😂

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🤣🤣🤣

[bertylw]

Hi @Dave-O2 ,

Could you please help me too? Watch sim plan stuck at 'Activating' I have been into a shop (please call O2 was their advice), used the chat (told I didn't have a Watch eSim or want to try and get me one), called up (told to use the full my O2 app and sign up there - which tells you to use the 'Watch' app on iphone to sign up....). 

Where do I go from here?

Regards,

Brett

[pgn]

@bertylw - Dave will be around on Monday. Meantime, have you had a read of this Activate Apple Watch Guide?

[anthp]

Hi yes mine was sorted by Dave o2 I don’t think it would’ve ever been working without him

[bertylw]

Hi Pgn,

Thanks. Some new stuff in there I didn’t know- so as I have multiple phone accts on my o2 account I have followed the instructions and raised this with social media team. Will see what comes back,

thanks.