Apple watch activation

[anthp]

I have been trying to purchase an airtime plan for my Apple Watch since January 

I have spent hours and hours on this problem, text chat, email, l phone calls, complaints 

I have done everything I have been told to, no matter how ridiculous

I have been into 3 O2 shops 

I have been told the only way to fix it is to buy a new watch from O2

It goes without saying I would have believed this level of customer service was possible 

I am a pay-monthly customer with 4 phones across 2 accounts 

I read somewhere that "Dave-O2" could sort it out, but I can't see how to pm him

My Apple Watch was purchased from Apple and is approximately 8 months old. and was previously connected to my old Vodafone account, and was working perfectly on Vodafone 

Can someone please please help me 

[madasaf1sh]

@anthp 

My advice dont bother... 

You should be able to do it all via the Apple Watch App, and if moving it from Networks, then. I have seen it in the past where the watch needs to be factory reset. 

And it will work, I had one from Amazon that worked fine for a good while then stopped..

The guide for Apple Watch may help Activate Apple Watch Guide  and contact o2 via Social Media

[anthp]

I saw a link to contact social media, but it took me to a list of different sites not good with social media does it mean contact through facebook or twitter?

Done factory reset of the watch, no difference 

[MI5]

@anthp 

Click this @Dave-O2 to send him a message.

[Dave-O2 · Accepted solution]

Morning @anthp 

Can you please drop me the mobile number linked to the Apple Watch plan via PM and i'll take a closer look at what's happened 👍

[anthp]

I think I have PM'd you, but it does say phone number removed 

I think you should still see it

[anthp]

thanks for that 

[Oxonian]

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@anthp wrote:

I think I have PM'd you, but it does say phone number removed 

I think you should still see it

---

It might also say @anthp that the Community Manager - that's @Dave-O2 - can still see the number that has been removed ?

[Dave-O2]

Thanks @Oxonian, @anthp 

I have your PM and i can see your details, i'll be in touch as soon as i can 👍

[anthp]

Thank you