Apple watch activation

[anthp]

I have been trying to purchase an airtime plan for my Apple Watch since January 

I have spent hours and hours on this problem, text chat, email, l phone calls, complaints 

I have done everything I have been told to, no matter how ridiculous

I have been into 3 O2 shops 

I have been told the only way to fix it is to buy a new watch from O2

It goes without saying I would have believed this level of customer service was possible 

I am a pay-monthly customer with 4 phones across 2 accounts 

I read somewhere that "Dave-O2" could sort it out, but I can't see how to pm him

My Apple Watch was purchased from Apple and is approximately 8 months old. and was previously connected to my old Vodafone account, and was working perfectly on Vodafone 

Can someone please please help me 

[Dave-O2]

Afternoon @bertylw 

Please drop me a PM with the mobile number linked to the Apple Watch and i'll take a closer look 👍