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Dave-02?!

Lm88
Level 1: Joiner
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I think I need Dave-02?!

I’ve been reading thread after thread of people not being able to set up mobile data on their Apple Watch cellular?

I’ve been back and forth with o2 who have set up esims and deleted them to set up more to be told that won’t work etc. I’ve reset my phone and watch more times than I can count and still my Apple Watch I purchased direct from Apple won’t work with cellular?! 
I try and set it up via watch app like all the guides say but I just get a message saying I need to be a personal o2 pay monthly customer (which I am!) Dave, can you help in anyway?? Thank you slight_smile 

Message 1 of 13
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MI5
Level 94: Supreme
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@Dave-O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 13
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pgn
Level 79: Lord of the Boards
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While you wait for Dave to respond to the tag above, @Lm88 - see if this Guide and the O2 Social Media team can help:

Activate Apple Watch Guide 

Links to FB Messenger and Instagram in this guide: Guide: How to find help & contact O2 

Good luck!

Message 3 of 13
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Oxonian
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Please bear in mind @Lm88 that @Dave-O2 will not be around until Monday. 👍 

Message 4 of 13
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Lm88
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Thank you, I have read this guide but nothing of help on there for me unfortunately 😞

Message 5 of 13
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Lm88
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Thank you, I have read this but nothing of help to me unfortunately 😞 

Message 6 of 13
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Dave-O2
Community Manager
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Afternoon @Lm88 

 

Please drop me a PM with the mobile number linked to your Watch & i'll take a closer look 😊

Message 7 of 13
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Blanch
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Has there EVER been a resolution on the 108 error?

O2 customer services has spent 2 weeks round and round in circles, I told them weeks ago to raise a “helix ticket” as suggested on here and had to argue for them to even do that!

I have an Ultra 3 and the cellular service cannot be activated, I’ve reset the plan, the watch and everything else so many times now that I’ve had enough!

Message 8 of 13
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Blanch
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Anyone??

I am day 24 of atrocious service and getting nowhere 

Message 9 of 13
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Enlli
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@Dave-O2 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 10 of 13
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