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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2603 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4925 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15387 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7871 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7276 Views
  • 6 replies
  • 0 kudos

PAC code not working

Gave PAC code two days ago.  Still not changed 

JeanB by Level 1: Joiner
  • 98 Views
  • 1 replies
  • 0 kudos

Unblock +18

I want prove I’m + 18 I have a SIM card giffgaff but network is from O2 and I need access adult content

Natally by Level 1: Joiner
  • 85 Views
  • 1 replies
  • 0 kudos

error04

hi all, ive just tried to download and view my bills and all that keeps coming up is the error04 code, can any one help in how i could resolve this please.

ralman by Level 1: Joiner
  • 97 Views
  • 2 replies
  • 0 kudos

Unable to receive OTP text message - in Australia

Hi, i have an 02 e-sim on a monthly plan. I am unable receive OTP text message from my UK Bank/ Insurance companies since moving to Australia earlier this year. my phone has two sims (Physical one for Aus and e-sim for UK). The e-sim was set up in UK...

NikkiG88 by Level 1: Joiner
  • 82 Views
  • 1 replies
  • 0 kudos

My app

Why is it saying my 02 app is not available yet and to wait 48 hours all I did was reset password

Claire36 by Level 1: Joiner
  • 66 Views
  • 1 replies
  • 0 kudos

new phone

Hello, My phone is now completely broken. And no longer switching on. I ordered a new one last night, went to a shop on Tuesday, spoke to somebody on the phone on Monday. When ordering my phone yesterday some body promised my phone would arrive tonig...

LisaPS by Level 1: Joiner
  • 90 Views
  • 1 replies
  • 0 kudos

Phone signal for calls

I live in mid Sussex and work all over Sussex surry and Kent I have found in the last year or so my phone signal cuts out more and more as I drive from site to site is there a reason for this.is it time to move provider

Sam68 by Level 1: Joiner
  • 119 Views
  • 4 replies
  • 0 kudos

PAC Code transfer

I have bought a new phone (network free) and inserted an 02 SIM and registered it with My 02. I have topped up with £10 and then set up a £10 rolling monthly plan. I want to change the number to my old mobile number. I have the PAC Code from my previ...

LWall by Level 1: Joiner
  • 349 Views
  • 6 replies
  • 0 kudos

Billing

Recently O2 have updated there billing app and now I can no longer access my bill, including most recent and older bills. Every time I try an error page comes up and the links they suggest also don’t work. Very disappointing.

Pip9 by Level 1: Joiner
  • 77 Views
  • 1 replies
  • 0 kudos