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Does anyone know what the "Protect Bolt On" is?

There is a bolt on that is available to me, yet it has no explanation and I can't find anything relating to it anywhere on the O2 site or on Google. It is the Protect Bolt On which is available for me to add for free, but I don't know what it does. A...

Sim cancelled! HELP NEEDED.

Hi all, I'm posting this in the vain hope that someone might have had a similar problem and was able to resolve it. My husbands sim got cancelled by customer services 6 days ago when he called about a problem with his apple watch. It appears they can...

Resolved! SIM not provisioned

I've had my original number that I had with O2 migrated to my new contract. My old sim card was disconnected and number transferred (I can see that when I look into My O2) but the new sim is not connected and the phone says SIM not provisioned when I...

Monat by • Level 1: Joiner
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  • 13 replies
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Resolved! Activating an esim overseas

I have recently moved overseas. I'd like to maintain my UK number, changing my current contract with 02 to an esim. If I purchase an esim contract online, will I be able to register/activate it overseas or would this need to be done in the UK?

Fiona14 by • Level 1: Joiner
  • 268 Views
  • 1 replies
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Resolved! Pac code fail

Hi I transferred over to O2 at my local O2 shop on 9th Feb 2025 from Tesco mobile. I received a Pac code which was passed to the assistant. When he entered it onto the system it was showing some kind of error which he wasn't familiar with. To cut a v...

DC12 by • Level 1: Joiner
  • 292 Views
  • 3 replies
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Frustrated

Does someone know what I need to do to get my number cancelled with O2? I signed up for a new contract with O2 since 26th Jan 2025, intending to retain my number and transfer from my network provider to O2. I was sent an O2 SIM card within 2 days, ho...

Resolved! Sim swap

Someone called me from the number 01274876584 and said that my SIM would expire soon and that they would send me a new one. However, he want to my old SIM. The person asked for my details, but I didn’t provide them. When I checked the number, it turn...

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