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Forum Posts

Resolved! Re-enabling phone

I thought I lost my phone so disabled it. I’ve now found it and can’t get back online. How do I fix this please?

Mcw by Level 1: Joiner
  • 457 Views
  • 2 replies
  • 0 kudos

Data roaming in Croatia is not working.

I am in Croatia with my pay monthly sim only iPhone 14 Pro. Data roaming is not working at all despite: * mobile data on* data roaming on - shows 4G or 5G on the Croatia networks in top right* I did receive the ‘welcome to Croatia’ text confirming I ...

Rachel27 by Level 1: Joiner
  • 3253 Views
  • 3 replies
  • 0 kudos

Resolved! Newbie trying to activate extra

I’ve chosen to use the audible as an extra but when I try to log into my account (which I have had prior to joining o2 but not paid into for a while) it just tells me that the account is not eligible for this offer. please can anyone advise?

Rona286 by Level 1: Joiner
  • 524 Views
  • 3 replies
  • 0 kudos

Resolved! Cannot make or recieve calls

started this evening, noticed around 8pm when someone tried to call me but they received a message 'number not recognised'.3 other members of the family are with o2 and all seems to be working fine.I have switch flight mode on/off and also restarted ...

Jetz by Level 1: Joiner
  • 2606 Views
  • 35 replies
  • 1 kudos

Roaming not working

My wife is currently in France, the first time she has been abroad since she switched from 3 to O2 and data roaming isn't working. She gets a connection, can send SMS and ring me, but get's no data. She connects to the network and can see 5G at the t...

kitenski by Level 2: Apprentice
  • 901 Views
  • 11 replies
  • 0 kudos

Network issues

Dear sir I am O2 user I don’t get single properly . From the last night .I can’t use any apps and any wab to get in so what the problem

469800 by Level 1: Joiner
  • 197 Views
  • 3 replies
  • 0 kudos

Network issue

I am unable to use the internet on my phone and also call out. My number is *********** [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Yetty1 by Level 1: Joiner
  • 173 Views
  • 2 replies
  • 0 kudos

New customer recharged £10 but can't call or text

New customer recharged £10 but can't call or text. I signed in to rollover bundle etc. Options I am unsure byt all credit is gone without one call or text. Why is this so? I need assistance to reverse options mistakingly selected for my credit to all...

pmoh by Level 1: Joiner
  • 210 Views
  • 2 replies
  • 0 kudos

No internet

Good morning, i phoned up earlier but i still don't have Internet access. I have tried switching my phone off a few times. I have reset my network settings but stull won't work.