Get tech support for your O2 issues

Call forwarding changed to a number I do not know.

So last September I purchased a new iPhone outright via Apple. done eSIM transfer that messed up, didn’t get fixed until December, at this point comms ombudsman was bought in to help which is sorted, but they couldn’t fix the issue (my number was wor...

Resolved! Customer services number

Not really a tech question, but none of the options fitted.All i want is the number i call for customer services. The virtual assistant is useless for such an incredibly basic question, and it seems to be nowhere on the website. They even have the ch...

Resolved! PUK code

Hello, i need a PUK code for my 2009 Nokia. Can anyone help please? Thanks, rowan

Resolved! Internal migration

Hi, I tried to upgrade via another mobile phone company but they put through a new contract.I called customer service and was advised I could do an internal migration and cancel the old contract but there was a fee to pay for the remaining airtime.I ...

Receiving SMS in South Africa

I'm in South Africa and can't receive SMS on my UK phone with an O2 Sim. The phone settings are:Airplane mode Off,mobile data On,data roaming On,.Wifi calling On.local network MTN-SA (have also tried Vodacom-SA and CellC). This is seriously inconveni...

Samsung S25 Ultra Whats App transfer of data/backup not working

I got the Samsung S25 ultra last week. I have transferred over everything but the smart switch said it can't transfer anything from whatsapp from my S21. I backed up all my data repeatedly on whatsapp and the files are there I think on the S21, but i...

I am not able to access data and having poor network in E14, Canary Wharf area since one month

I am not able to access data and having poor network in E14, Canary Wharf area since one month. Not able to do access the internet or do a WhatsApp video call. Also unable to do a normal call as there is poor network where I work. This was not before...

I am not able to call or receive calls or texts

I am in Italy and I am not able to receive or make calls or texts

Getting 2mpbs on Unlimited Data plan

Hi,At my wits end, I'm on an unlimited data package but I'm only getting around 2mpbs download often in the evenings.I got this package to use as a hotspot for streaming TV/sport etc (don't have broadband at home) but can barely watch anything. Phoni...

Can't log into my O2 app on my new phone

I changed my phone and now can't log into my O2 account through the app. I contacted customer service on the 26th January and was told they would have me back on line in 3 to 7 days but still not able to get on! I have cleared the cashe, uninstalled ...

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