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Resolved! Sync device

On my bill, I see a line that says ‘Sync - 1 01’. I don’t understand what this refers to. Can you please tell me exactly what that means and whether it’s linked to another number, device, or service? Also, can you confirm whether there are any linked...

Resolved! 85075 info not working

Hi, has anyone had issues texting 85075 info ? I've been getting the below response on txt Hi, it's O2. There's been an issue processing your request, please try again later. Want other options? Personal accounts: go to o2.co.uk/switch or call 202 fr...

Resolved! Virgin Media O2

I have linked my o2 account to the virgin media o2.I do not have anything from Virgin Media but now everytime i try to login to my O2 app, it goes straight to virgin media o2.I regusteted because I thought i had to but now cant find away of unlinking...

I can ring out & send & receive texts/whatsapps but cannot receive calls?

Moto g7 power wifi calling

I have trouble connecting to O2 network at home so I want to set up wifi calling (am on monthly contract). I have contacted O2 who say they are unable to help. Previous posts suggest this should be a possibility but can anyone please confirm that it ...

Resolved! registering classic sim for data use only in a tp link router

Hi, I've a Classic sim card for use in a TP link router to access Wifi whilst away in a motorhome. I have a mobile with another provider. I used to be with O2 years ago and had an account which was closed.I tried to register the new sim card on line ...

Issue with account

Hello, I had an issue which has started over a week ago and doesn't show any signs of getting resolved. I tried to upgrade my phone on the My O2 app and when I clicked 'Check Out' the basket refreshed and no saved items display. I had 2 lengthy chat ...

Network issues

My signal is almost nonexistent and for the last few days I often have no signal and cannot use my phone

Resolved! ntlworld.com email

I have my 'ntlworld.com.' emails on my phone. Recently however they will now only send or receive, when I am at home connected to my home wi-fi. They will no longer operate through the network when I am out and about.My local phone shop is unable to ...

All Incoming Calls are Private Number

I have joined O2 and ported over my Vodafone number which wasn't completely plain sailing as the form online didn't work so I had to contact O2 directly and then for a few hours I had 2 active sims with the same number which was odd! My issue now is ...

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