Solved: Newbie trying to activate extra

Rona286 · ‎30-06-2025

I’ve chosen to use the audible as an extra but when I try to log into my account (which I have had prior to joining o2 but not paid into for a while) it just tells me that the account is not eligible for this offer.
please can anyone advise?

MI5 · ‎30-06-2025

@Rona286

You need to use a different email address to create a new account.

Extras cannot be added to existing ones.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

jonsie · ‎30-06-2025

All we know is here

Guide: Adding and removing O2 Extras

You may need to contact customer service

Guide: How to find help & contact O2

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎30-06-2025

@Rona286

You need to use a different email address to create a new account.

Extras cannot be added to existing ones.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Rona286 · ‎04-07-2025

Thank you!

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