Tech Support
Do you have a technical issue? Ask our community members for help and support.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! New customer

In the process of moving to O2 , we were issued with some temp new SIM 's from the local O2 shop these numbers were on the My 02 account. We have been switched over today and the numbers we are bringing over are now on the account and the two previou...

Using phone in Australia

I have the bolt on for Australia. I’m in Sydney but my phone has not picked up a network. And shows SOS only. Therefore I cannot receive the codes O2 are sending me. How do I get on a network?

Phone will not connect to 4G or 5G networks

Hello, Noticed on my commute this morning my personal phone on O2 wouldn't connect to any 4G or 5G network, it either had no signal, 3G (where available) or 2G. My work phone, also on O2, was either on 5G or 4G for the entire morning. I tried calling...

All incoming calls appearing as “no caller ID”

Hi all incoming calls are coming through as no caller ID I have had my network reset. When calling o2 they have suggested issues with my account. So the email when joining was changed as it was the same as an old account. More recently my password wa...

NeeshAG by Level 1: Joiner
  • 198 Views
  • 1 replies
  • 0 kudos

PAC code - 3 weeks and getting nowhere!!!

Can someone advise me best person at O2 to contact regarding on ongoing issue I’m having trying to get a PAC code - it’s been 3 weeks and multiple promises broken of calls back and emails (not one received!) also hours spent on the phone to o2 - goin...

Scottie53 by Level 1: Joiner
  • 153 Views
  • 1 replies
  • 0 kudos

Recieved text saying NC09A19864 is expiring?

Hi I've received a text from 02 saying " just letting you know your NC09A19864 will expire on 02/07/2025 "I've no idea at all what this means. So can anyone enlighten me please? Thanks

2 SIMS - Transferring an existing number to the second SIM

I have just received 2 SIMs with the intention of my wife and I transferring across our existing numbers.In My O2 I see the 2 'as supplied' numbers for the new SIMs.With the first number selected (mine) I go to the transfer number option and have ent...

Ian27 by Level 1: Joiner
  • 183 Views
  • 1 replies
  • 0 kudos

WiFi Dongle in Sicily

I will be in Sicily for three weeks, I normally find the o2 coverage (whoever the Italian carrier is for o2) is dreadful. I need a decent connection for meetings, can you advize me what I should do please? I presume getting a dongle would only mean g...

Silkweed by Level 1: Joiner
  • 422 Views
  • 7 replies
  • 0 kudos