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Resolved! SIM not provisioned

Just got started with a new S24 Ultra, which runs fine on the eSIM, which shows my number in SIM manager. However, when I insert the nano-SIM from my old S8, it recognizes O2, but says 'unknown number' and I'm restricted to emergency calls. Since the...

chrimajon by • Level 1: Joiner
  • 549 Views
  • 8 replies
  • 0 kudos

Resolved! NO SIGNAL

I have had no phone signal in my area all week. Although your "Network Coverage" page tells me I have good signal, your "Service Status" page tells me there is upgrade work in my area which will not be resolved until 8th February!!!I had no warning f...

Moira1 by • Level 1: Joiner
  • 263 Views
  • 2 replies
  • 0 kudos

Resolved! Apple Watch Mobile Service issue - Code 14 Error page

Hi O2 Team I have an iPhone 16 Pro and Apple Watch Ultra v1. My watch was recently re-paired as I upgraded my iPhone with Apple Upgrade Programme, from iPhone 15 Pro to iPhone 16 Pro and I am unable to add the mobile data\sync plan that I previously ...

labsa85 by • Level 1: Joiner
  • 160 Views
  • 1 replies
  • 0 kudos

Resolved! Not getting the PAC code

My mum is trying to get a pac code and keeps getting an error message when texting the number. We have phoned 202 multiple times and keep getting so far then they hang up on us. Once in a while they say they’ll ring back but surprise surprise no one ...

SIM Card Problems

I ordered a Netgear Nighthawk M6 with a sim contract for unlimited data at the start of December, which I received a week later (I was told 3 weeks) and when putting the SIM into the device, it doesn’t work. So I rang customer support and I was told ...

Resolved! Reactivating SIM PAYG

Hi there - I have a PAYG SIM in a mobile that I only use for business banking so no calls are made or received from it, only authentication codes sent to it. My service has deactivated I'm guessing because of inactivity so wondering if I can reactiva...

RF121 by • Level 1: Joiner
  • 257 Views
  • 2 replies
  • 0 kudos

Resolved! Defence discount

I vae a defence discount card, upgraded phone and followed instructions to apply code. It asks for works email or payslip. I am a vetran and retired how do I apply the discount

Gb1963 by • Level 1: Joiner
  • 240 Views
  • 1 replies
  • 0 kudos

Apple Watch data

Very long story short. Inadvertently had 2 data packages in Apple Watch. Cancelled one. Since then data hasn’t worked. Phone says o2 are adding it. Watch says no sim and no connection. have now spent over 10hrs on chat and calls, been sent to o2 shop...

Chrisw24 by • Level 1: Joiner
  • 313 Views
  • 3 replies
  • 0 kudos

Resolved! Cancelling Disney Plus on Extras

I would like to cancel my Disney Plus through the O2 extras but can’t find out how to do this easily in My O2

Julie1942 by • Level 1: Joiner
  • 9810 Views
  • 6 replies
  • 0 kudos
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